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TaskRabbit Community Guidelines
TaskRabbit Community Guidelines
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TaskRabbit Support
TaskRabbit Support
posted this on August 27, 2013, 11:15 AM
March 26, 2015 22:10
At TaskRabbit, we’re big on trust and safety. These Community Guidelines help ensure that every task is a delightful, safe and trusted experience for both our Clients and Taskers.
At TaskRabbit, we’re big on trust and safety. These Community Guidelines help ensure that every task is a delightful, safe and trusted experience for both our Clients and Taskers. While we know that these Guidelines may not cover every single task and situation you may encounter, we expect all Tasker and Clients to act with professionalism and in good character to maintain a positive experience for all.
Community Guidelines for Taskers
Community Guidelines for Taskers
TaskRabbit is your platform to grow your business. Here's how to succeed:
TaskRabbit is your platform to grow your business. To be successful, here are five simple things you can do:
Represent yourself accurately: To be successful on TaskRabbit, set accurate criteria for the tasks you want to perform, including your availability, hourly rate, work area, and task categories. Please keep this information up-to-date to ensure that you receive the best task invitations.
Set clear expectations with your Clients: Surprises usually are not a good thing when it comes to tasking, so please ensure that nothing unexpected happens while you’re working on a task. Be sure to set clear expectations about task timing, out-of-pocket expenses and any other details that are relevant to completing the task.
Respond quickly to your Client: Hop to it! Task invitations and communications with your Client are time sensitive. Respond quickly and actively manage all Client communications via the chat feature in the app to create great Client experiences.
Be reliable: This one’s simple - please do what you say you'll do. Show up on time (or early) and stay until the job is done. It is critical that you complete all the tasks that you take on and deliver the best service possible.
Treat TaskRabbit like your business: As you know, TaskRabbit is a platform to grow your own business. Delivering great experiences will result in even more work for you. Ask yourself what will make this Client want to hire you again and deliver an experience that matches those expectations.
Represent yourself accurately: To be successful on TaskRabbit, set accurate criteria for the tasks you want to perform, including your availability, hourly rate, work area, and task categories. Please keep this information up-to-date to ensure that you receive the most appropriate task invitations.
Set clear expectations with your Clients: Surprises are not a good thing when it comes to tasking, so please ensure that nothing unexpected happens while you’re working on a task. Be sure to set clear expectations about task timing, out-of-pocket expenses and any other details that are relevant to completing the task.
Respond quickly to your Client: Task invitations and communications with your Client are time sensitive. Respond quickly and actively manage all Client communications via the chat feature in the app to create great Client experiences.
Be reliable: This one’s simple - please do what you say you'll do. Show up on time (or early) and stay until the job is done. It is critical that you complete all the tasks that you take on and deliver the best service possible.
Treat TaskRabbit like your business: As you know, TaskRabbit is a platform to grow your own business. Delivering great experiences will result in even more work for you. Ask yourself what will make this Client want to hire you again and deliver an experience that matches those expectations.
The following sections provide more detail on what we expect from you as a Tasker. Please be aware that violation of these guidelines may result in reduced access to task opportunities or outright removal from the TaskRabbit Community.
The following sections provide more detail on what we expect from you as a Tasker. Please be aware that violation of these guidelines may result in reduced access to task opportunities or outright removal from the TaskRabbit Community.
The 3 Pillars of Tasker Success
Responsiveness
Professionalism
High quality work
The Nitty-gritty on Tasking Procedures
Accepting invitations
Forfeiting
Rescue Tasks
Hourly rates and negotiations
Expenses and reimbursements
Safety
Urgent Issues and TaskRabbit Member Services
Performance Standards Compliance
What not to do
Grounds for immediate removal from the TaskRabbit Community
The 3 pillars of Tasker Success are:
The 3 pillars of Tasker Success are:
Responsiveness
Responsiveness
Responsiveness is critical to your success as a Tasker. We set expectations with our Clients that Taskers will respond to an invitation within 30 minutes, so reply as promptly as possible.
Responsiveness is critical to your success as a Tasker. We set expectations with our Clients that Taskers will respond to a task invitation within 30 minutes, so reply as promptly as possible.
If you are on a task and you receive an invitation, let your current Client know that you will be responding to the invitation and then return immediately to the current task.
If you are on a task and you receive an invitation, let your current Client know that you will be responding to the invitation and return immediately to the current task.
Do not leave a Client waiting for your reply to a message in the chat thread. A prompt and clear reply is important to Client satisfaction. Please closely manage chat threads for all tasks you have been invited to.
Do not leave a Client waiting for your reply to a message in the chat thread. A prompt and clear reply is important to Client satisfaction. Please closely manage chat threads for all tasks you have been invited to.
We may pause your Tasker account if we notice a significant and sustained period of inactivity (no closed tasks over 60 days). If this occurs, you may unpause your account at any time by notifying us through the following contact form: http://bit.ly/1nb48f9
Task invitations need to be accepted and scheduled or forfeited as quickly as possible. Failure to take the appropriate action on a task invitation can result in a policies violation or removal from the TaskRabbit Community.
Your Tasker account may be paused if we notice a significant period of inactivity (no closed tasks over 60 days). If this happens, you can unpause your account at any time by notifying us through the following contact form: http://bit.ly/1nb48f9
Professionalism
Professionalism
TaskRabbit is a Community for professionals looking to create positive Client experiences. Any unprofessional behavior impacts the entire Community and will not be tolerated.
TaskRabbit is a Community for professionals looking to create positive Client experiences. Any unprofessional behavior impacts the entire Community and will not be tolerated.
Some tips to demonstrate professionalism: Use your real name and a recent professional photo that includes your face on your profile.
Some tips to demonstrate professionalism: Use your real name and a recent professional photo (that includes your face) on your profile.
When possible, please wear your TaskRabbit shirt when completing a task.
When possible, please wear your TaskRabbit shirt when completing a task.
High-Quality Work
High-Quality Work
Only accept tasks that you have the qualifications and tools to complete. Understand the expectations of the Client and complete your task in a manner consistent with these expectations.
Only accept tasks that you have the time, qualifications and tools to complete. Understand the location of the task, the expectations of the Client and complete your task in a manner consistent with these expectations.
When scheduling tasks, be sure to leave enough time between tasks for traveling, traffic or any other issues that may arise.
You should not accept a task that you feel ill-equipped to handle and you should not perform low-quality work on a task.
Don’t accept tasks that you feel ill-equipped to handle and avoid performing low-quality work on a task.
Perform all tasks yourself. You may not outsource your task to a third party, company or competitor under any circumstance.
Perform all tasks yourself. You may not outsource your task to a third party, company or competitor.
If you require additional help on a task, it is critical that the person also be an approved Tasker. This is for your and the Client's safety. If anything goes wrong on a task, whether or not it was associated with the actions of someone who is not an approved Tasker, they (and you) may not covered by the TaskRabbit $1M Insurance Guarantee.
If you require additional help on a task, it is critical that that person also be an approved Tasker. This is for the safety of you and your Client. If anything goes wrong on a task as a result of the actions of someone who is not an approved Tasker, they (and you) may not be covered by TaskRabbit’s $1M Insurance Guarantee.
The Nitty-gritty on Tasking Procedures
The Nitty-gritty on Tasking Procedures
Ok, so what do the pillars of Tasker success look like in action? This section outlines how we expect you to conduct your business on our platform.
Ok, so what do the pillars of Tasker success look like in action? This section outlines how you should conduct your business on the TaskRabbit platform
Accepting invitations
Accepting invitations
We provide tools for you to tell us the types of tasks you are willing to do, at what times, in what areas and at what rate. We expect you to accept tasks that fall within the boundaries that you’ve set.
We provide tools for you to tell us the types of tasks you are willing to do, at what times, in what areas and at what hourly rate. We expect you to accept task invitations that fall within the boundaries that you’ve set.
Clients invest time and effort in selecting a specific Tasker which is why accepting every task invitation you receive is very important. A Client specifically asked to work with you.
Clients invest time and effort in selecting a specific Tasker. That’s why accepting every task invitation you receive is very important. A Client specifically asked to work with you.
A low invitation acceptance rate is grounds for reduced access to task opportunities or removal from the TaskRabbit Community.
A low invitation acceptance rate is grounds for reduced access to task opportunities, or outright removal from the TaskRabbit Community.
Forfeiting
Forfeiting
Forfeiting a task can quickly turn a great opportunity into a negative Client experience. Task forfeiting should be a last resort and only reserved for extenuating circumstances.
Forfeiting a task can quickly turn a great opportunity into a negative Client experience. Task forfeiting should be a last resort and only reserved for extenuating circumstances.
Some legitimate reasons for forfeiting a task include: believing you cannot deliver a high-quality experience for the Client, not having the proper tools for the task, or feeling unsafe about a task. Scheduling conflicts are not considered a legitimate reason for forfeiting a task given the schedule management tools we provided.
Some legitimate reasons for forfeiting a task include: feeling you cannot deliver a high-quality experience for the Client, not having the proper tools for the task, or feeling unsafe about a task. Scheduling conflicts are not considered a legitimate reason for forfeiting a task given the schedule management tools we provide.
Frequent forfeiting may result in reduced access to task opportunities, or outright removal from, the TaskRabbit Community.
Frequent forfeiting may result in reduced access to task opportunities, or outright removal from, the TaskRabbit Community.
If a Client has to cancel a task within 6 hours of the scheduled time, you may be eligible for 1 hour of payment (if you have been assigned for more than 1 hour). Please email help@taskrabbit.com for more information regarding this policy.
If a Client cancels a task within 6 hours of the scheduled time, you may be eligible for 1 hour of payment (if you have been assigned for more than 1 hour). Please email help@taskrabbit.com for more information regarding this policy.
Rescue tasks
Rescue tasks are a great way to pick up tasks quickly, fill openings in your schedule and build Client relationships.
Hourly rates on a rescue task are non-negotiable, so only accept a rescue task if you are prepared to perform the task for the stated rate and you have enough information about the task from the chat thread. Attempts to renegotiate the hourly rate on a rescue task is grounds for reduced access to task opportunities, or outright removal from, the TaskRabbit Community.
Only accept rescue tasks if you feel confident that you can and will complete the task. If the task does not have enough information to provide you this confidence, do not accept the task. Acceptance is a commitment to perform the task.
Available Tasks
Available Tasks are a great way to pick up tasks quickly, fill openings in your schedule and build Client relationships.
Hourly rates on an Available Task are non-negotiable, so only accept an Available Task if you are prepared to perform the task for the stated rate and if you have enough information about the task from the task description. Attempts to renegotiate the hourly rate on an Available Task is grounds for reduced access to task opportunities or removal from the TaskRabbit Community.
Acceptance is a commitment to perform the task:
Only accept Available Tasks if you feel confident that you will complete the task.
If the task details do not include enough information to provide you this confidence, do not accept the task.
Do not accept an Available Task that you are unsure of the time, date and/or location. If you pick up an Available Task that you can not complete due to these reasons, it may be grounds for immediate removal from the community.
Do not impose hourly minimums, travel time or travel expenses on the Client when you accept an Available Task.
Hourly rates and negotiations
Hourly rates and negotiations
In your profile you have the ability to set your hourly rate for different task types. These hourly rates are considered a commitment to the Community and Clients take them into consideration when inviting you to a task. They are non-negotiable once a task is assigned.
In your profile you have the ability to set your hourly rate for different task types. These hourly rates are considered a commitment to the Community and Clients take them into consideration when inviting you to a task. They are non-negotiable once a task is assigned.
We encourage you to regularly review your rates to ensure that they are commensurate with your skill level, experience and availability.
We encourage you to regularly review your rates to ensure that they are commensurate with your skill level, experience, availability, etc.
If you believe a task has been miscategorized or the Client has been dishonest in dealings, you can forfeit the invitation and select the “Client’s needs are unrealistic” or “Task may be fraudulent / unsafe” forfeit reasons.
Attempts to negotiate your hourly rate after receiving an invitation is considered a violation of Client trust and is grounds for reduced access to task opportunities or outright removal from the TaskRabbit Community.
If you believe a task has been miscategorized or the Client has been dishonest in dealings, you can forfeit the invitation and select the “Price Isn’t Fair” forfeit reason.
Once the task is complete, be sure to invoice your Client within 24 hours of the work being finished. If there is an issue that needs to be resolved before you submit the invoice, contact Member Services via help@taskrabbit.com or at (877) 882-6381.
Attempts to negotiate your hourly rate after receiving an invitation is considered a violation of Client trust and is grounds for reduced access to task opportunities, or outright removal from, the TaskRabbit Community.
Expenses and Reimbursements
Before performing a task, set appropriate expectations with the Client on out-of-pocket expenses. If not managed appropriately, seeking payment for out-of-pocket expenses and reimbursements can result in a bad Client experience, negative Tasker ratings or a policies violation.
Expenses and reimbursements
Before performing a task, set appropriate expectations with the Client about out-of-pocket expenses. If not managed appropriately, seeking payment for out-of-pocket expenses and reimbursements can result in a bad Client experience, negative Tasker ratings or a policies violation.
It is safe to assume you will be reimbursed for any purchases you make on behalf of a Client as part of a task (e.g. groceries or a food delivery).
It is safe to assume you will be reimbursed for any purchases you make on behalf of a Client as part of a task (e.g. groceries or a food delivery).
Do not ask Clients to reimburse for transportation time or costs (tolls, gas, parking) associated with a task unless the task involves travel outside of your defined work area (you can change this at any time) or excessive transportation. If there are significant costs associated with serving a particular area (e.g. bridge tolls), please take that into consideration when setting your work area and hourly rates in your profile. You can update your preferred work area and rates at any time via your profile.
Do not ask Clients to reimburse for transportation costs (tolls, gas, parking) associated with a task unless the task involves travel outside of your set work area (you can change this at any time) or excessive transportation. If there are significant costs associated with serving a particular area (e.g. bridge tolls), please take that into consideration when setting your work area and hourly rates in your profile.
If the task involves travel outside of your work area or excessive transportation (10+ stops), set reimbursement expectations with the Client in advance of performing the task. This gives the Client adequate time to cancel the task and seek a replacement if they so choose.
If the task involves travel outside of your work area or excessive transportation (10+ stops), set these expectations with the Client in advance of performing the task. This gives the Client adequate time to cancel the task and seek a replacement if they so choose.
If you purchase a tool or supplies for a particular job, do not expect to be reimbursed for that purchase. If you do want to be reimbursed for that purchase, be upfront with the Client and consider the purchase to be the property of the Client.
If you purchase a tool or supplies for a particular job, do not expect to be reimbursed for that purchase. If you do want to be reimbursed for that purchase, be upfront with the Client and consider the purchase to be the property of the Client.
To protect yourself and the TaskRabbit Community, be careful about accepting tasks that include the purchase of high-value items (over $300). Always contact TaskRabbit Member Services via help@taskrabbit.com or at (877) 882-6381 when presented with these tasks even if you have worked for the Client before. Member Services can help you verify that the task is legitimate, safe and ensure your reimbursement for the purchase.
To protect yourself and the TaskRabbit Community, be careful about accepting tasks that include the purchase of high-value items (over $300). It is good practice to contact TaskRabbit Member Services via help@taskrabbit.com or at (888) 661-8105 when presented with these tasks. They can help you verify that the task is legitimate and safe.
Safety
Safety
Above all else, your safety and well-being are our top priority. If, for any reason, you feel unsafe or uncomfortable, please professionally and politely leave the task and remove yourself from the situation and call TaskRabbit Member Services as soon as possible. If necessary, call the local authorities first.
Above all else, your safety and well-being are our top priority. If, for any reason, you feel unsafe or uncomfortable, please professionally and politely leave the task and remove yourself from the situation. Call TaskRabbit Member Services as soon as possible. If necessary, call the local authorities first.
Do not complete any tasks that put you at risk financially or physically. This includes meeting a Client for a delivery under suspicious circumstances.
Do not complete any tasks that put you at risk financially or physically. This includes meeting a Client for a delivery under suspicious circumstances.
Please follow all guidelines, laws and restrictions for any shops, restaurants, sites or venues you visit or utilize during your tasks.
If you require additional help on a task, it is critical that that person also be an approved Tasker. This is for the safety of you and your Client. If anything goes wrong on a task as a result of the actions of someone who is not an approved Tasker, they are (and you) may not covered by the TaskRabbit $1M Insurance Guarantee.
If you require additional help on a task, it is critical that the person also be an approved Tasker. This is for the safety of you and your Client. If anything goes wrong on a task as a result of the actions of someone who is not an approved Tasker, they (and you) may not covered by the TaskRabbit $1M Insurance Guarantee.
Urgent Issues and TaskRabbit Member Services
Urgent Issues and TaskRabbit Member Services
TaskRabbit Member Services exists for the benefit of all members, including Taskers. If you are having any issues with a task that is in-flight or soon to happen, please contact our Members Services Team on our Emergency Line at (877) 882-6381 and select option 1. Please respect that this is an emergency line. Any issues that are not extremely time sensitive or urgent should be referred to help@taskrabbit.com.
TaskRabbit Member Services is here to help. If you are having any issues with a task that is in-progress or soon to happen, please contact our Members Services Team at (844) 330-TASK (8275)-6381 and select the option for “Emergency Issues”. Please respect that this is an emergency line. Any issues that are not extremely time sensitive or urgent should be referred to help@taskrabbit.com.
Performance Standards Compliance
Performance Standards Compliance
To ensure a high-quality tasking experience, we hold all of our Taskers to the following standards:
To ensure a high-quality tasking experience, we hold all of our Taskers to the following standards:
Accept 75% of the task invitations sent to you;
High acceptance rate on invitations sent to you;
Complete 85% of the tasks you agree to take on;
Quickly respond to task invitations within 30 minutes or less;
High completion rate on invitations you are assigned to;
High return rate of your Clients to TaskRabbit after completing a task with you.
If you fall in the bottom 10% of Taskers on any of these metrics for a 30 day period, you may no longer be shown in search results or your account may be put into Performance Standards Probation. If your performance standards do not improve in the following 30 day period, you’ll have reduced access to tasks for an extended period of time.
High response response rate on invitations sent to you;
What exactly is Performance Standards Probation?
First Account Pause: If we notice a low task acceptance or completion rate, we’ll pause your access to task invitations. You’ll be required to participate in a Tasker Performance Improvement module to regain access to task invitations. Elite Taskers will immediately lose their Elite status.
High return rate of your Clients to TaskRabbit after completing a task with you.
Second Account Pause: If we continue to notice a low task acceptance or completion rate, we’ll pause your access to Task invitations again. Reinstatement will require completion of a second Performance Improvement module to regain access to invitations.
Third Account Pause: If after completing two training sessions, your acceptance and completion rates have not improved, you may lose all Tasker privileges.
If you fall in the bottom 10% of Taskers on any of these metrics for a 30 day period, you may no longer be shown in search results. If you lose access to being shown in search results, but would like to show up again, please complete the following form. If a Tasker’s performance standards do not improve in the following 30 day period, it may result in reduced access to tasks for an extended period of time.
What exactly is probation?
Strike One: Access to task invitations will be suspended. The Tasker will be required to participate in a Tasker Performance Improvement module to regain access. Elite Taskers will immediately lose their Elite status.
Strike Two: Access to Task invitations will be suspended again. Reinstatement will require completion of a reinstatement application and communication with TaskRabbit’s Policies Team. If reinstated, Taskers will not be eligible for Elite status for 90 days and may have access to fewer tasks due to reduced visibility in Client searches.
Strike Three: Potential for immediate removal from the TaskRabbit Community and loss of all Tasker privileges.
Please note that direct violations of TaskRabbit policy and unprofessional behavior may result in immediate removal from the TaskRabbit Community.
Please note that direct violations of TaskRabbit policy and unprofessional behavior may result in immediate removal from the TaskRabbit Community.
What not to do
Don’t bail on a task, absent prior communication and approval from the Client or TaskRabbit.
What not to do:
Don’t bail on a task, without prior communication and approval from the Client or TaskRabbit.
Don’t cancel last minute; this provides a poor experience for the Client.
Don’t cancel last minute; this provides a poor experience for the Client.
Don’t show up to a task location for a task you are not assigned to.
Don’t show up to a task location for a task you are not assigned to.
Don’t show up late for tasks or missing agreed-upon timelines for tasks.
Don’t show up late for tasks or missing agreed-upon timelines for tasks.
Don’t attempt to renegotiate the hourly rate on a task you’ve been invited to or an Available Task you’ve accepted.
Don’t attempt to renegotiate the hourly rate on a task you’ve been invited to or a rescue task you’ve accepted.
Don’t complete a task with poor quality work.
Don’t complete a task with poor quality work.
Don’t display unprofessional or unbecoming communication or behavior in any form.
Don’t display unprofessional or unbecoming communication or behavior in any form.
Don’t contact a Client regarding a negative review, accept a reduced payment or forfeit a payment in exchange for a positive review or to avoid a negative review.
Don’t contact third parties related to or regarding a Client including, but not limited to, a Client’s friends, family, place of employment or attempt to damage a Client’s reputation on social media platforms like Facebook, Twitter, LinkedIn and Yelp.
Don’t contact third parties related to or regarding a Client including, but not limited to, a Client’s friends, family, place of employment or attempt to damage a Client’s reputation on social media platforms like Facebook, Twitter, LinkedIn and Yelp.
Don’t attempt to damage the reputation of TaskRabbit on social media platforms including but not limited to Facebook, Twitter, LinkedIn and Yelp.
Don’t attempt to damage the reputation of TaskRabbit on social media platforms including but not limited to Facebook, Twitter, LinkedIn and Yelp.
Don’t attempt to bill a Client for a task that should have been canceled, has not been finished or completed to their satisfaction.
Don’t attempt to bill a Client for a task that should have been canceled, has not been finished or completed to their satisfaction.
Don’t invoice a Client for travel time to or from the task location. The time that you can invoice a Client for begins when you get the the first location of a task.
Don’t ignore communications from TaskRabbit Support Teams (Member Services, Policies, Resolutions). We expect all Taskers to respond within 48 hours to email and phone call communications.
Don’t ignore communications from TaskRabbit Support Teams (Member Services, Policies, Resolutions). We expect all Taskers to respond within 48 hours to email and phone call communications.
Don’t violate the spirit of payments on the TaskRabbit platform in any way to facilitate an “off platform” payment, including but not limited to:
Don’t violate the spirit of payments on the TaskRabbit platform in any way to facilitate an “off platform” payment, including but not limited to:
Accepting a payment outside of the platform
Accepting a payment outside of the platform
Billing for fewer hours than actually worked
Billing for fewer hours than actually worked
Billing for more hours than actually worked
Billing for more hours than actually worked
Billing for hours worked in the reimbursement section
Billing for hours worked in the reimbursement section
Giving a Client your contact information (phone number, email address or website)
Giving a Client your contact information (phone number, email address or website)
Canceling a task that has been completed
Canceling a task that has been completed
Don’t provide poor quality work which is measured by:
Don’t provide poor quality work which is measured by:
Poor ratings and/or reviews
Poor ratings and/or reviews
Client communication to TaskRabbit Member Services
Client communication to TaskRabbit Member Services
A high cancellation rate
A high cancellation rate
A high forfeiture rate
A high forfeiture rate
Unresponsiveness to Clients on invitations
Unresponsiveness to Clients on invitations
Any other criteria, which may lead to a poor experience for a Client
Any other criteria, which may lead to a poor experience for a Client
To preserve the integrity of the TaskRabbit Community, we have a zero tolerance policy for any of these behaviors. All of these behaviors are avoidable through active management of your schedule, profile and with open communication with TaskRabbit Member Services.
To preserve the integrity of the TaskRabbit Community, we have a zero tolerance policy for any of these behaviors. All of these behaviors are avoidable through active management of your schedule, profile and with open communication with TaskRabbit Member Services.
Grounds for immediate removal from the TaskRabbit Community:
Grounds for immediate removal from the TaskRabbit Community:
For the protection of all members of our Community, we do not allow any of the following activities:
For the protection of all members of our Community, we do not allow any of the following activities:
Impersonating any other person or falsifying your identity, including, but not limited to, the Client, journalists, or another Tasker;
Impersonating any other person or falsifying your identity, including, but not limited to, the Client, journalists, or another Tasker;
Sharing your login credentials with any other person, including, but not limited to, the Client, journalists, or another Tasker;
Sharing your login credentials with any other person, including, but not limited to, the Client, journalists, or another Tasker;
The purchase of goods in the US for shipment overseas, or purchase of goods overseas for shipment to the US;
The purchase of goods in the US for shipment overseas, or purchase of goods overseas for shipment to the US;
The transfer of monies, securities or negotiable instruments other than payment for tasks as a part of the TaskRabbit payment system;
The transfer of monies, securities or negotiable instruments other than payment for tasks as a part of the TaskRabbit payment system;
Providing online reviews of items, books, other products or any other services without having actually used the product or service;
Providing online reviews of items, books, other products or any other services without having actually used the product or service;
Completion of academic work or courses for academic credentials;
Completion of academic work or courses for academic credentials;
Pyramid Schemes or “Sales Opportunities;”
Pyramid Schemes or “Sales Opportunities;”
Completing any courses involving court orders on behalf of a third party or Client, including but not limited to online driving courses;
Completing any courses involving court orders on behalf of a third party or Client, including but not limited to online driving courses;
Transportation of and ridesharing among our Users in any type of motor vehicle, aircraft or water craft;
Transportation of and ridesharing among our Users in any type of motor vehicle, aircraft or water craft;
Providing any type of advice, consultation or professional services performed by lawyers, actuaries, accountants, architects, engineers, health professionals, medical professionals, financial adviser, management consultants, investment advisors, or any other professional services that requires a license or certificate to perform duties;
Providing any type of advice, consultation or professional services performed by lawyers, actuaries, accountants, architects, engineers, health professionals, medical professionals, financial adviser, management consultants, investment advisors, or any other professional services that requires a license or certificate to perform duties;
Data scraping of a website;
Data scraping of a website;
Recruiting or advertising for Taskers or Clients to join a competing service, or any other intelligence gathering about TaskRabbit for competitive purposes;
Recruiting or advertising for Taskers or Clients to join a competing service, or any other intelligence gathering about TaskRabbit for competitive purposes;
Any task that is illegal in the country, state or locality in which it is posted or takes place;
Any task that is illegal in the country, state or locality in which it is posted or takes place;
Creating and operating more than one User account, under any circumstances.
Creating and operating more than one User account, under any circumstances.
Community Guidelines for our Clients:
Community Guidelines for our Clients:
Our Taskers strive to delight and deliver on every task. To ensure that you have the best possible tasking experience, we kindly ask for your help with the following. After all, we’re all about neighbors helping neighbors.
Our Taskers strive to delight and deliver on every task. To ensure that you have the best possible experience, we kindly ask for your help with the following. After all, we’re all about neighbors helping neighbors.
Please be as detailed as possible in your task description. This helps your Tasker determine if they have the skills and tools to assist you.
Please be as detailed as possible in your task description. This helps your Tasker determine if they have the skills and tools to assist you.
Pictures are worth a thousand words, so please include pictures if it helps to explain a task. This is especially helpful for more complex tasks. Our TaskRabbit app lets you upload pictures so download the iPhone or Android app if you haven’t already.
Pictures are worth a thousand words, so please include pictures if it helps to explain a task. This is especially helpful for more complex tasks. Our TaskRabbit app lets you upload pictures so download the iPhone or Android app if you haven’t already.
Communication is key. Let your Tasker know how long you expect the task to take. For example, if you’d like to pay for a maximum of 2 hours of work, be sure to let your Tasker know this upfront.
Communication is key. Let your Tasker know how long you expect the task to take. For example, if you’d like to pay for a maximum of 2 hours of work, be sure to let your Tasker know this upfront.
Clarify the details and let the Tasker know if you plan to cover travel costs and reimbursements for purchases made for you.
Clarify the details and let the Tasker know if you plan to cover travel costs and reimbursements for purchases made for you.
Tasking is a two-way street; please uphold your side of the bargain. A task invitation is an agreement between you and your Tasker. We ask that you fully commit to working with the Tasker to get the work done once the task is assigned.
Tasking is a two-way street; please uphold your side of the bargain. A task invitation is an agreement between you and your Tasker. We ask that you fully commit to working with the Tasker to get the work done once the task is assigned.
We understand that life can be unpredictable. However, to respect your Tasker’s time:
We understand that life can be unpredictable. However, to respect your Tasker’s time:
Any cancellation initiated by you within 6 hours of the scheduled task time will be charged for one hour of work. There is no charge for Tasks cancelled more than 6 hours in advance.
Any cancellation initiated by you within 6 hours of the scheduled task time will be charged for one hour of work. There is no charge for Tasks cancelled more than 6 hours in advance.
TaskRabbit Inc. may pre-authorize your credit card for a minor amount before the scheduled task time
TaskRabbit Inc. may pre-authorize your credit card for a minor amount before the scheduled task time
These Community Guidelines are incorporated in and part of our Terms of Service available here in the US and here in the UK. (Capitalized terms not otherwise defined shall have the meanings set forth in the Terms of Service.)
These Community Guidelines are incorporated in and part of our Terms of Service available here in the US and here in the UK. (Capitalized terms not otherwise defined shall have the meanings set forth in the Terms of Service.)
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