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Respecting Your Privacy
Respecting Your Privacy
DSE (NZ) Limited (Company No. 37602) (referred to as “Dick Smith”, “we”, “our”, or “us”) understand the importance of protecting your right to privacy of your personal information. We have policies and appropriate procedures in place to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and as required by the law. We are committed to adhering to the Privacy Principles, which set clear standards for the collection, access, storage and use of personal information, which may be obtained as part of our business operations.
DSE (NZ) Limited (Receivers and Managers Appointed) (In Administration) (referred to as “Dick Smith”, “we”, “our”, or “us”) understand the importance of protecting your right to privacy of your personal information. We have policies and appropriate procedures in place to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and as required by the law. We are committed to adhering to the Privacy Principles, which set clear standards for the collection, access, storage and use of personal information, which may be obtained as part of our business operations.
What Personal Information Do We Collect and Store?
What Personal Information Do We Collect and Store?
When used in this policy, “personal information” has the meaning as outlined in the Privacy Act 1993. Personal information generally includes any information that can be used to personally identify you in order to provide goods and services to you.
When used in this policy, “personal information” has the meaning as outlined in the Privacy Act 1993. Personal information generally includes any information that can be used to personally identify you in order to provide goods and services to you.
We may ask for, or collect, personal details such as your:
We may ask for, or collect, personal details such as your:
Name;
Name;
Residential or business address including post codes;
Residential or business address including post codes;
Telephone number;
Telephone number;
Email address;
Email address;
Age and date of birth;
Age and date of birth;
Gender;
Gender;
Proof of identity, such as drivers licence or passport;
Proof of identity, such as drivers licence or passport;
Signature;
Signature;
Social media information obtained via our Facebook, Twitter, or Instagram accounts;
Social media information obtained via our Facebook, Twitter, or Instagram accounts;
A photograph, image or sound recording of you collected via CCTV surveillance if you visit our stores; or
A photograph, image or sound recording of you collected via CCTV surveillance if you visit our stores; or
Employment history, eligibility status to work in New Zealand, referee details, and information provided by your referees, whom you have authorised us to contact.
Employment history, eligibility status to work in New Zealand, referee details, and information provided by your referees, whom you have authorised us to contact.
Online Services
Online Services
We commonly use online services such as websites, for example, dicksmith.co.nz, smart phone apps, email, IPTV, Electronic Digital Marketing (EDMs), and social media profiles for the purposes of providing information and services to individuals. Technologies that may be used by us include cookies, web beacons, Flash local stored objects and JavaScript (‘Dick Smith Online Services’). These technologies are used consistently across various services, allowing us to better understand you and provide a more consistent experience across these services.
We commonly use online services such as websites, for example, dicksmith.co.nz, smart phone apps, email, IPTV, Electronic Digital Marketing (EDMs), and social media profiles for the purposes of providing information and services to individuals. Technologies that may be used by us include cookies, web beacons, Flash local stored objects and JavaScript (‘Dick Smith Online Services’). These technologies are used consistently across various services, allowing us to better understand you and provide a more consistent experience across these services.
When you interact with Dick Smith Online Services, other information which may be recorded includes software versions you are using, your IP address, information regarding location (if this is not disabled), dates, times, file metadata, data which you have entered and user activity such as links you have visited.
When you interact with Dick Smith Online Services, other information which may be recorded includes software versions you are using, your IP address, information regarding location (if this is not disabled), dates, times, file metadata, data which you have entered and user activity such as links you have visited.
Dick Smith Online Services are operated by us, and by other companies authorised by us to deliver a reliable experience, and to enable you to have a unique experience when using our services and provide direct marketing.
Dick Smith Online Services are operated by us, and by other companies authorised by us to deliver a reliable experience, and to enable you to have a unique experience when using our services and provide direct marketing.
We will take reasonable steps to ensure that we keep our Privacy Policy updated to keep you informed of any changes we may adopt regarding how we deal with your personal information. We recommend that you visit our Privacy Policy from time to time when using our Dick Smith Online Services, to keep up to date with any changes.
We will take reasonable steps to ensure that we keep our Privacy Policy updated to keep you informed of any changes we may adopt regarding how we deal with your personal information. We recommend that you visit our Privacy Policy from time to time when using our Dick Smith Online Services, to keep up to date with any changes.
Cookies
Cookies
When you browse websites maintained by Dick Smith Online Services, information about your activity may be stored on your computer in a file known as a “cookie”. A cookie allows our servers to identify and interact more efficiently with your computer device by:
When you browse websites maintained by Dick Smith Online Services, information about your activity may be stored on your computer in a file known as a “cookie”. A cookie allows our servers to identify and interact more efficiently with your computer device by:
Maintaining the continuity of your browsing session (e.g. if you are looking at multiple products on our website); and
Maintaining the continuity of your browsing session (e.g. if you are looking at multiple products on our website); and
Remembering your details and preferences when you return.
Remembering your details and preferences when you return.
Our cookies do not store personal information that can be retrieved to identify you.
Our cookies do not store personal information that can be retrieved to identify you.
You can configure your web browser to reject and delete cookies and block JavaScript, however, this will limit your ability to interact with Dick Smith Online Services.
You can configure your web browser to reject and delete cookies and block JavaScript, however, this will limit your ability to interact with Dick Smith Online Services.
You can also control your activity preferences regarding Adobe Flash, local shared objects (LSOs). You can find out more at http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
You can also control your activity preferences regarding Adobe Flash, local shared objects (LSOs). You can find out more at http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
Who Do We Disclose Your Personal Information To?
Who Do We Disclose Your Personal Information To?
In order to provide you with superior goods and services, we may need to disclose your personal information to third parties. As such your personal information may need to be disclosed to:
In order to provide you with superior goods and services, we may need to disclose your personal information to third parties. As such your personal information may need to be disclosed to:
Our employees, contractors or service providers;
Our employees, contractors or service providers;
Internet and mobile service providers that you have requested;
Internet and mobile service providers that you have requested;
IT systems administrators, mailing houses, couriers, and payment gateway providers;
IT systems administrators, mailing houses, couriers, and payment gateway providers;
Business advisors such as accountants, auditors, lawyers or other professional service providers;
Business advisors such as accountants, auditors, lawyers or other professional service providers;
Suppliers
Suppliers
Marketplaces (including TradeMe);
Marketplaces (including TradeMe);
Employment agencies where your job application has not come directly via Dick Smith to assist with the assessment of your application;
Employment agencies where your job application has not come directly via Dick Smith to assist with the assessment of your application;
In connection with law enforcement activities to any person authorised by such law from police services, ambulance services, government departments, regulators or authorities; and/or
In connection with law enforcement activities to any person authorised by such law from police services, ambulance services, government departments, regulators or authorities; and/or
Other third parties with whom we have commercial relationships, for business, marketing and related purposes.
Other third parties with whom we have commercial relationships, for business, marketing and related purposes.
Dick Smith takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.
Dick Smith takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.
You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details and we will not share, sell, or disclose your information other than as described in this Privacy Policy.
You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details and we will not share, sell, or disclose your information other than as described in this Privacy Policy.
Where possible, we try to ensure that our disclosure of information to other organisations (for example market researchers, and others with whom we have commercial arrangements) are in a way which does not personally identify individuals.
Where possible, we try to ensure that our disclosure of information to other organisations (for example market researchers, and others with whom we have commercial arrangements) are in a way which does not personally identify individuals.
We may disclose personal information to overseas recipients to ensure that we deliver the best possible goods and services to our customers.
We may disclose personal information to overseas recipients to ensure that we deliver the best possible goods and services to our customers.
We will take reasonable steps to ensure that all third parties and service providers do not breach the Privacy Principles relating to the personal information you have provided.
We will take reasonable steps to ensure that all third parties and service providers do not breach the Privacy Principles relating to the personal information you have provided.
If We Are Unable to Collect Your Personal Information
If We Are Unable to Collect Your Personal Information
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law;
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law;
We may be unable to contact you to provide information about goods and services that you have purchased or requested from us;
We may be unable to contact you to provide information about goods and services that you have purchased or requested from us;
We may be unable to tailor the content of our marketing communications and thereby impacting your experience when shopping with us;
We may be unable to tailor the content of our marketing communications and thereby impacting your experience when shopping with us;
You may experience delays or inefficiencies when interacting with us as we do not have all the relevant information at hand; or
You may experience delays or inefficiencies when interacting with us as we do not have all the relevant information at hand; or
If you are seeking employment with Dick Smith, we may not be able to process your application.
If you are seeking employment with Dick Smith, we may not be able to process your application.
Access to and Correction of Your Personal Information
Access to and Correction of Your Personal Information
We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law). We will also provide you with an opportunity to correct any of your personal information that we hold. If you require access to, or if you need to correct details of your personal information, please email privacy@dicksmith.co.nz.
We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law). We will also provide you with an opportunity to correct any of your personal information that we hold. If you require access to, or if you need to correct details of your personal information, please email privacy@dicksmith.co.nz.
To help us to properly identify you, we will require some proof of identity. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part.
To help us to properly identify you, we will require some proof of identity. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part.
If you need to update your information (eg. if you change your address), please contact the relevant part of Dick Smith to which you supplied that information so we can make the change.
If you need to update your information (eg. if you change your address), please contact the relevant part of Dick Smith to which you supplied that information so we can make the change.
More Information
More Information
More information about the Privacy Act and the Privacy Principles are available from the Privacy Commissioner’s website at www.privacy.org.nz.
More information about the Privacy Act and the Privacy Principles are available from the Privacy Commissioner’s website at www.privacy.org.nz.
Changes to this Policy
Changes to this Policy
We may update this policy from time to time. The most recent version will be posted on our website and our Privacy Policy was last updated on 6 January 2015.
We may update this policy from time to time. The most recent version will be posted on our website and our Privacy Policy was last updated on 6 January 2015.