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We at LINE Corporation (hereinafter referred to as the ‘Company’) will handle all user information concerned with the Company’s LINE service and all its related services (hereinafter referred to collectively as the ‘Service’) in accordance with the following.
We, LINE Corporation (“LINE,” “we,” “us,” or “our), believe your privacy is very important.
Acquired Information and Scope of Use
The Company shall use and acquire user information in the following ways:
1.We inform you of the personal information that will be collected, and seek your consent to collect, use, or disclose your personal information.
2.We identify the purposes of use for collecting your personal information.
3.We collect only information that is necessary to carry out the identified purposes of use.
4.We use or disclose your personal information only for the purposes for which it is collected, except with your consent or as required or permitted by law, and we will keep your information only as long as necessary to fulfill those purposes.
5.We endeavor to make sure that your personal information is accurate, complete, and up-to-date.
6.We protect your personal information by appropriate security safeguards.
7.We make our policies and practices for the handling of your personal information as transparent as possible.
8.You will have access to your personal information and will be able to correct your personal information as appropriate.
When creating a new account, the telephone number, email address, and phone-book will be used for the following aims and purposes:
• 1) The user’s mobile phone number (for smart-phone users), or mobile-phone email address (for feature-phone users) will be acquired in order to find other users of the Service who the user knows or may know and register or recommend them as friends, as well as to confirm the identity of the user and prevent any unauthorized use of the Service.
• 2) The phone-book stored on the device will be used to find other users of the Service who the user knows or may know and register or recommend them as friends, as well as to prevent any unauthorized use of the Service. (Only the phone numbers and mobile email addresses stored in the users’ phone-book will be used. All other information such as names, photos, addresses, and email addresses not associated with mobile-phones, will not be acquired.)
• 3) In order to carry-over an existing Service account onto another device, or to use the features which allow users to access the same Service account on multiple devices (hereinafter referred to as ‘Multi-device function’), the users will need to register an email address (for feature phone users, this will be the email address mentioned in step one, above) and to configure a password. Email addresses and passwords registered for the purpose of using the Multi-device function will be used for identification purposes as well as to prevent any unauthorized use of the Service.
Such information mentioned in the above sections cannot be seen by other users. Also, users can choose whether to submit such information. While submission is optional, if users decide not to provide such information, they may not be able to enjoy all or parts of the Service offered. When a Service account is deleted, the Company shall delete all such user information in accordance with company regulations.
• Other User Information
To allow users to use the Service as smoothly as possible, and to promote effortless communication between users, users may be asked to register additional details such as profile information (Service display names, profile photos, messages etc.), full name, and date of birth etc. Furthermore, other users within the service can view profile and other information (in the form of text, videos, photos etc.) which the users themselves have registered or posted with the aim of sharing with other users. While submission is optional, if users decide not to provide such information, they may not be able to enjoy all or parts of the Service offered.
• Promotional Events
There may be occasions where users will be asked to provide details such as their name, address, phone number, email address, gender, and date of birth etc., for the purposes of surveys, draws as well as other promotional events, where the Company requires these details to courier prizes, and for the delivery of purchased products, etc., to the users.
• User Contact Information
The Company acquires user information including phone number, email address, device type, and OS type etc., to help establish the user’s identity, for examination into reported problems and to provide an appropriate response to those inquiries.
• Payment Information
There may be occasions where the users’ credit card information will be acquired in order to process payments relating to purchases and paid services. The Company will not retain any credit card information as settlements of purchases shall be completed by the appropriate payment agencies.
3.Types of Information We Collect
a.What Information Does LINE Collect?
To provide you the Service, LINE collects and uses the following types of information:
i.Information for Account Creation and Registration
When you register with us and create a LINE account to use the LINE App, LINE will ask you to provide your telephone number. This information is necessary because we send text message via SMS to phone number provided as part of our ongoing efforts to detect and deter unauthorized or fraudulent use of or abuse of the Service.
Alternatively, you may choose to create a LINE account using your Facebook account when, for example, you wish not to provide your telephone number. In such a case, it is optional to provide your telephone number. Please note that, we do not collect your Facebook password.
If you choose to enable “Allow Others to Add” feature, your telephone number is used to let other users who have your telephone number in their address books add you as a LINE Friend. Please note that you can at any time choose to enable or disable this “Allow Others to Add” feature in “Settings” > “Friends” > “Contacts.”
ii.Device Information and Access Logs When You Use Our Service
When you use the Service or visit our Website, we may obtain and maintain certain electronic identification or log data from your mobile device or personal computer such as: OS type, IP address, browser information including type and language settings, device identifier or mobile application identifier.
This information is necessary as part of our ongoing efforts to detect and deter unauthorized or fraudulent use of or abuse of the Service, as well as to provide you and optimize the Service for your environment.
b.What Other Information Might LINE Collect?
To improve your experience when using the Service, we provide additional functionalities, including the ability to access your LINE account from multiple devices, help you find your friends, or help you enjoy the Service more. If you choose to use such functionalities or your LINE account on multiple devices, we may ask you to provide following types of information:
i.Email Address [OPTIONAL]
You may want to access your LINE account from multiple devices (“Multiple Device Login”) or to transfer your LINE account from one device to another (“Account Transfer”). If you wish to enable the Multiple Devices Login or to transfer your LINE account to a different device, you will need to provide your email address and a password and/or PIN code, so that we may associate these devices with your LINE account.
Please note that, if you change your mind later and decide you no longer wish to provide your email address, you can at any time remove it in “Settings” > “Accounts” menu in the LINE App.
ii.LINE ID [OPTIONAL]
You may want to make it easier for your LINE friends to find you. If you so choose, you can assign a LINE ID to your LINE account, and allow your friends to find you through your LINE ID. Alternatively, you may choose not to allow other LINE users to contact you using your LINE ID. Please note that, your LINE ID is not visible to other LINE users, and it may be a pseudonym.
iii.Contact Telephone Numbers in Your Address Book [OPTIONAL]
You may wish to make it easier for you to find your friends so that you can communicate using LINE App. If you wish to ask us to help you find your friends, you may want to consider enabling “Auto Add Friends” feature. If you choose to enable “Auto Add Friends” feature, we will collect the telephone numbers (and e-mail addresses if issued by Japanese telecom companies) in your mobile device’s address book, and enable you add friends in the LINE App who have consented to being found by their telephone number or e-mail address (“Account Matching Service”). Once you have added a friend in the LINE App, you can call them or send them messages over the LINE App. We will collect information from only the telephone number (and e-mail addresses if issued by Japanese telecom companies) fields in your mobile device’s address book; we do not collect contact names or any information from other data fields. You can at any time change your mind and disable Account Matching Service by turning off this feature under “Settings” -> “Friends” -> “Contacts.” If you do so, the information you provided by this feature will be deleted.
If you would like to invite individual friends or contacts to connect with you on the LINE App, you may send them invitations directly via SMS or e-mail directly from your mobile device using the address book in your mobile phone. When you use the invitation function in the LINE App (“Tell a Friend Service”), we will access your address book to identify your friends. After your friend(s) have been identified, you can send invitations directly to individual friends and contact via SMS or e-mail on your mobile device telephone. LINE does not send invitations as part of the Tell a Friend Service.
iv.Location Information [OPTIONAL]
To use LINE App, you are not required to provide your location information (“geolocation”). However, we provide features that utilize geolocation for your convenience and to improve your user experience:
If you wish to add nearby LINE user(s), you may want to use the “Shake It!” feature, which allows you to add nearby user(s) by shaking your smartphone. You can start the process by choosing the feature under “Add Friends” menu, and start shaking your smartphone along with your nearby friends. Once the process is initiated, we will ask you to access your geolocation so that we can match you with the nearby LINE user(s). Please note that, you can only find users who also initiated the process. Users who do not initiate the “Shake It!” process cannot be found as we do not access their geolocation.
You may wish to receive information about nearby shops provided by “Official Account” in the LINE App. If you choose to receive information from an “Official Account” by pressing the button, we will obtain geolocation via your mobile phone so that we can provide information about shops nearby you.
In both cases, collection and use of your geolocation is one-time-only (ad hoc), meaning we delete the geolocation after we use and do not retain. Also, we do not aggregate your geolocation to create geolocation history.
In other cases where we collect or use your geolocation data in an additional separate service, we will make sure that we provide notice and/or obtain your consent.
v.Contact Information for Customer Support [OPTIONAL]
There may be occasions where you wish to contact us to seek customer support service. If you contact us via our Contact Form or by other means, we may obtain and maintain any information you choose to provide, including your name, contact info such as your email address, phone number, as well as information about your mobile device or personal commuter such as device type, and OS type. We will use this information to address and investigate the issues you have forwarded to us, to provide you support, and to improve our customer support service.
vi.Contact Information for Promotional Events and Customer Surveys [OPTIONAL]
If you choose to participate in promotional events or surveys that LINE offers from time to time, we might ask your contact details (e.g., name, mailing address, phone number, email address, gender and date of birth) to administer the event, such as to confirm participation eligibility for the event, to enable you to fill out a questionnaire, to conduct to deliver the prizes to you.
vii.Payment Information [OPTIONAL]
If you choose to purchase or use a fee-based service and pay for such service by means other than in-app purchases via iTunes or Google Play, we may collect your credit card information. We will use your credit card information only to process your purchase or use our fee-based service. Please note that, we will not retain your credit card information because your credit-card settlement will be handled by appropriate payment agencies.
c.What About Information I Create About Myself and Share With Others?
i.User-Generated Content [OPTIONAL]
In addition to the information describe above, you may choose to create “user-generated content,” such as your profile information (i.e., “display name,” profile picture, and the phrase you choose to show under your “WHAT’S UP?” status), text and audio messages, photos, videos, geolocation information, or the contact information of your LINE friends, and share your user-generated content with other users. You may choose how much or little of your user-generated content you would like to share and with whom you share it when you create messages by selecting the recipients of your user-generated contents and/or by the settings in the LINE App.
Please remember that the user-generated content you share with others can be copied, stored, or disseminated by the recipients and accessed by unintended recipients due to the nature of digital data. We encourage you to pay close attention when you generate and share your information or contents.
4.How We Use and Handle Your Information
a.How Does LINE Use My Information?
To provide the Service, LINE, as a data controller or joint data controller, uses your information for the following purposes:
•to provide you the Service via your mobile phone or personal computer and to allow you to transmit your user-generated content to other LINE users;
•to verify your identity;
•to allow you to use your LINE account on multiple devices and transfer your LINE account to another device;
•to help you find people you know that already are LINE users so that you can connect using LINE; and, upon your request, to allow other LINE users to connect with you;
•to enable you to sync other applications offered by LINE, LINE affiliates, and LINE business partners together with your LINE account and to share information between the applications you use;
•to respond to requests you may make to use services provided by LINE other than the LINE app service;
•to detect and deter unauthorized or fraudulent use of or abuse of the Service;
•to improve and/or optimize the Service;
•to enable us to provide customer support, and to respond effectively to your inquiries and claims;
•to conduct user satisfaction surveys;
•to provide you with information regarding the Service;
•to measure the effectiveness of advertisements that we place on the Internet or in other media;
•to notify users of any other important information regarding the Service, if necessary;
•to identify winners of promotional contests, to send gifts to those winners, and to deliver purchased products and the like;
•to aggregate anonymized statistical data regarding the Service; and
•to comply with applicable laws or legal obligations.
b.How Does LINE Protect My Information?
To fulfill our commitment to respecting and protecting your privacy and the confidentiality of your information, LINE has implemented industry-standard safeguards to prevent unauthorized access or disclosure, misuse, alternation, or destruction of your information. More specifically, we received ISO/IEC 27001:2005 certification in 2007, and SOC2, SOC3 (SysTrust) certifications for the LINE App service.
Because no method of electronic transmission or method of data storage is perfect or impenetrable, we cannot guarantee that your information will be absolutely safe from intrusion during transmission or while stored in our systems.
To help protect your privacy and confidentiality of your information, we also need to ask for your cooperation regarding the following: Please do not share your password with others or use the same passwords you use for other services. Also, please notify us in the event you suspect any unauthorized use of your account or any other breach of security via our Contact Form .
c.Where Is My Information Transmitted and Stored?
To provide the Service in a reliable and responsible manner, LINE processes and stores your information on secure servers which may be physically located in different countries around the world, including countries outside the European Economic Area.
By continuing to use the Service, you agree that your information may be internationally transferred and that LINE can process and store your information in a country other than where you submitted.
Use of the Service
d.How Long Does LINE Keep My Information?
To provide the best possible service to users, as well as for maintenance and security purposes, Cookies will be used to store user settings, to record access figures as well as monitoring usage patterns and statistics. Users can choose to deactivate Cookies, however in such circumstances users will not be able to use parts of the Service which require Cookies to be active such as those requiring users to login.
We may retain your personal information even after your account is closed if retention is reasonably necessary:
•to comply with applicable laws, regulations or legal obligations;
Upon access to the Service, the user’s IP address, browser type, and browser language etc., will be automatically obtained and stored. Such information will be used to analyze user environments, thereby enabling the Company to provide a better Service, as well as to prevent any unauthorized/fraudulent practices which interfere with normal Service operations.
•to provide and complete customer support service;
• Location Information
•to resolve disputes between or with LINE users; or
Some of the Services may use location information transmitted from users' mobile phones/devices. The Company only uses such information within the scope that is necessary in order to provide the designated service. When users have not allowed their location information to be sent via the settings menu on their devices, location information will not be sent.
•to detect and deter unauthorized or fraudulent use of or abuse of the Service.
• Device Information
The users’ device information (OS type, serial number, PC hardware information etc.) may be acquired at times. This information shall be used for the provision of a better service, as well as for identification purposes and prevention of any unauthorized/fraudulent practices which interfere with normal Service operations.
Purpose of User Information
e.Does LINE Use Outside Service Providers or Agents?
Regarding the scope of usage, if usage rules and limitations have already been determined upon collection of a particular set of user information, as is the case concerning the use of phone-book data, the information concerned shall only be used in accordance with the scope of that particular function. For all other cases, the Company shall use the acquired personal information for the following purposes listed below:
To facilitate and provide you with the Service, it sometimes is necessary for LINE to request third party partner service providers or agents to help us process and/or store your personal information. We strictly evaluate the partner service providers and agents, and we make every effort to ensure that they have established appropriate and secure information administration and organizational control systems, and we strictly require that they comply with applicable laws and regulations. We also require that they access your personal information only the extent necessary to perform tasks on our behalf.
• to find people who the user knows, or may know and recommend or register them as friends
• to prevent any unauthorized/fraudulent use of the Service
• to offer an undisturbed and smooth Service to users
• to aggregate statistical data regarding the Service
• to conduct research and analysis aimed at reviewing and improving Services
• to enable the Company to deal effectively with user inquiries
• to provide information regarding the Service etc., as well as advertising information from our partner businesses
• to provide new future developments regarding the Service
• to draw winners for promotional events, courier gifts to those winners, and to deliver purchased products, etc.
• to perform identity checks when a user makes an inquiry etc.
• to process claims relating to purchased items and paid services
• to notify users of any other important information regarding the Service and to contact users where necessary
Provision of Information
f.Does LINE Give My Information to Third Parties?
The Company will never provide user information to any third parties without the user`s consent, unless the Company is obliged and/or permitted to do so under applicable laws.
The Company may entrust, to the extent the Company considers necessary to achieve the intended purpose concerning the use of the Service, the handling of personal information collected from users, in whole or in part, to a trustee. In such circumstances, the Company will adequately assess the eligibility of the trustee, impose a confidentiality agreement upon the trustee, and establish an appropriate information administration system.
•to help us maintain your session when you use the Service;
•to enhance security;
•to remember information about your browser and your preferences; and
•to help us understand how people use the Services and improve the Service.
oFor example, we may use Google Analytics to assist us with this.
Most browsers allow you to control whether or not to accept cookies. If you, however, deactivate cookies or limit the ability to set cookies, you may not be able to use certain parts or all functions, or limit your overall user experience.
Shared Use of Information
h.Does LINE Use Third-Party Modules?
The Company may share the user's personal information with a business partner, when a business partner's cooperation is needed in order to keep providing the Service to the user.
LINE uses third party advertising agencies to place advertisements on the Internet or in other media. To measure the effectiveness of the advertisements to determine how much to pay to the advertising agencies, we install third-party modules within the Apps. We may also install third-party modules within the Apps in order to help us understand how the Service is used. Details regarding the Apps in which such third-party modules will be installed can be viewed here .
In such circumstances, the Company will inform the user regarding the purpose of information sharing, the name of the business partner and information manager, as well as the type of shared information involved before sharing the user’s personal information with such a business partner.
Measurement of Advertising Effectiveness
5.Your Choices, Your Rights
Since the Company shall pay expenses to advertising agencies for Service advertisements published in other media, the Company may install third-party modules within the smartphone versions of the Service application in order to measure the effectiveness of the advertising. Details regarding which applications the third-party modules will be installed on etc., can be viewed here .
It is possible that LINE obtains personal information relating to individuals who are currently not users of the Service. Please note that, regardless of whether or not you are a user of the Service, you have the choices and rights under this section if we hold your personal information.
a.How Do I Control My Information?
Users may, at any time, confirm or correct their registered personal information such as email address and/or password on the Service. Users can also delete their accounts.
LINE has tried to make it as easy as possible for you to have control over your personal information. You can confirm and revise most of your personal information directly within the LINE App at any time. For example:
Users may, through the procedures determined by the Company, send the Company a request for the disclosure of personal information which the users cannot confirm/access via the Service. The Company, in turn shall disclose such information except under the following conditions:
•under your “Profile” in Settings, you can confirm your device phone number, you can confirm and revise your display name and profile picture;
•under “Accounts” in Settings, you can confirm and/or revise your registered e-mail address. You can also delete your registered e-mail address or delink your Facebook account.
• when the disclosure is likely to harm the life, body, property or other rights or interests of the user or any other third party
In addition to your ability to check, correct, block, or delete your information directly through the LINE App, if we hold your personal information, you can always send us a written request at any time to confirm, correct, block, or delete any other personal information that we hold which cannot be confirmed directly on the LINE App. Upon verification of your identity, we will respond to your request within a reasonable period of time and in accordance with relevant law. To check, correct, block, or delete your information, please contact us via this Contact Form . If you would like to send us a written request, please refer to Section 6.b for our mailing address.
• when the disclosure is likely to severely interfere with the Company's proper operation
If you no longer wish to use the Service or if you no longer wish to consent to LINE’s collection and use of your personal information, you may choose to delete your entire account directly through the LINE App. We will take reasonable measures to delete your information in accordance with Section 4.d.
• when disclosure itself would constitute a violation of laws and/or regulations
• when the Company is unable to verify the user’s ownership of the personal information requested for disclosure.
After the disclosure, users may, through the procedures determined by the Company, send the Company a request to correct, add or delete the user’s personal information, if the users find personal information registered with the Company to be incorrect. Under such circumstances, the Company shall swiftly investigate the request to achieve the desired user intention and correct, add or delete the personal information on the basis of the Company's findings.
b.What If I Change My Mind?
When users request the disclosure by the Company of their personal information that is unable to be confirmed/accessed through the Service, the Company may charge the users a certain fee for the disclosure procedures. The users can choose freely whether or not they will provide the Company with their personal information, however the users may be unable to use a part of the Service until they have provided the Company with the necessary information.
LINE has worked hard to make sure that you can have as much control over your personal information as possible.
If you change your mind regarding how much information you wish to continue to share or disclose on the Service going forward, you always can change the settings in the LINE App relating to, among other examples:
•your profile information such as your profile picture, your display name, or a personal phrase showing under the “WHAT’S UP?” caption;
•whether to allow other LINE users to contact you using your LINE ID;
•whether to register your e-mail address;
•whether to link your account with Facebook;
•whether to block or unblock certain LINE users;
•whether to add contacts automatically using the address book in your mobile phone; or
•whether to allow other LINE users, who already have your telephone number in their address book, to reach you via LINE; or
•whether and with whom to share or not share your posts on your Timeline.
Withdrawal from Our Services
6.Other Important Information for You
Upon withdrawing from our Services, when a user account is deleted, all user information will be disposed of in the correct manner in accordance with the law and Company regulations.
a.A Special Note about Children in the United States of America
The LINE App service is intended for a general audience and is not directed to or intended be used by children under the age of 13 (“Children”).
A Special Note about Children in the United States of America
We understand the special necessity to protect children's online privacy, and we do not knowingly collect any personal information from Children.
Our Service is intended for a general audience and is not directed to or intended be used by children.
We understand the special necessity to protect children's online privacy, and we do not knowingly collect any personal information from children.
If, however, you believe we have collected any personal information from children, then please let us know via this form .
If we learn that we have inadvertently collected personal information from children, then we will deactivate that account and take reasonable measures to promptly delete such personal information from our records.
If you have any questions or comments about our policy to protect children’s online privacy, please contact us via this form .
If, however, you believe we have collected any personal information from Children, then please let us know via this Contact Form . If you would like to send us a written request, please refer to Section 6.b for our mailing address.
If we learn that we have inadvertently collected personal information from Children, we will deactivate the relevant account(s) and will take reasonable measures to promptly delete such personal information from our records.
b.I have Questions/Comments/Concerns
- 27 August 2012.
- 25 September 2012.
- 1 April 2013.
27th Floor Shibuya Hikarie
- 15 October 2013.
2-21-1 Shibuya, Shibuya-ku, Tokyo