Colorado Dominion Document

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State of Colorado UNIFORM VOTING SYSTEM SUBMISSION
Personal information has been redacted
Prepared by: Steven Bennett, Regional Sales Manager Proposal Due Date: Tuesday, December 1, 2015 ­ 5 pm MT


State of Colorado UNIFORM VOTING SYSTEM SUBMISSION PROVIDER NARRATIVE FOR DEC 4TH PERC MEETING
State of Colorado UNIFORM VOTING SYSTEM SUBMISSION PROVIDER NARRATIVE FOR DEC 4TH PERC MEETING
Table of Contents
Table of Contents


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Page 2 of 33


Letter of Introduction .................................................................................................................. 3 1) Preliminary Project Schedule .............................................................................................. 5
Letter of Introduction .................................................................................................................. 3 1) Preliminary Project Schedule .............................................................................................. 5
Project Management Communication ................................................................................. 5 Proposed Project Plan ........................................................................................................ 5 Certification ........................................................................................................................16 Procurement ......................................................................................................................16 Configuration, Installation, Testing and Training ................................................................16 2016 Primary Election Implementation ...............................................................................18 2016 General Election Implementation ..............................................................................20 Problem Escalation Procedure...........................................................................................21 2) Proposed Staffing ..............................................................................................................23 Dominion Colorado Project Team ......................................................................................23 Staff Qualifications.............................................................................................................24 3) Updated Schedule of Activities in Other Jurisdictions ........................................................28 (a) Jurisdictions in which provider has deployed the temporarily approved (or a
Project Management Communication ................................................................................. 5 Proposed Project Plan ........................................................................................................ 5 Certification ........................................................................................................................16 Procurement ......................................................................................................................16 Configuration, Installation, Testing and Training ................................................................16 2016 Primary Election Implementation ...............................................................................18 2016 General Election Implementation ..............................................................................20 Problem Escalation Procedure...........................................................................................21 2) Proposed Staffing ..............................................................................................................23 Dominion Colorado Project Team ......................................................................................23 Staff Qualifications.............................................................................................................24 3) Updated Schedule of Activities in Other Jurisdictions ........................................................28 (a) Jurisdictions in which provider has deployed the temporarily approved (or a
substantially similar) voting system.............................................................................28 References ........................................................................................................................28 Democracy Suite Customers..............................................................................................29 (b) Jurisdictions in which provider has contractually committed to deploy voting system(s)
substantially similar) voting system.............................................................................28 References ........................................................................................................................28 Democracy Suite Customers..............................................................................................29 (b) Jurisdictions in which provider has contractually committed to deploy voting system(s)
in 2016-2020 ..............................................................................................................32 (c) Jurisdictions in which provider has an outstanding offer but has not yet contracted to
in 2016-2020 ..............................................................................................................32 (c) Jurisdictions in which provider has an outstanding offer but has not yet contracted to
deploy voting system(s) in 2016-2020. .......................................................................33
deploy voting system(s) in 2016-2020. .......................................................................33


State of Colorado UNIFORM VOTING SYSTEM SUBMISSION PROVIDER NARRATIVE FOR DEC 4TH PERC MEETING
State of Colorado UNIFORM VOTING SYSTEM SUBMISSION PROVIDER NARRATIVE FOR DEC 4TH PERC MEETING
Letter of Introduction
Letter of Introduction


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To Members of the Colorado Pilot Election Review Committee:
To Members of the Colorado Pilot Election Review Committee:


Dominion Voting Systems, Inc. ("Dominion") welcomes the opportunity to present our staffing and implementation plan for the State of Colorado, for consideration as the Uniform Voting System (UVS) provider.
Dominion Voting Systems, Inc. ("Dominion") welcomes the opportunity to present our staffing and implementation plan for the State of Colorado, for consideration as the Uniform Voting System (UVS) provider.


Peace of mind comes with knowing that a professional project team with dedicated resources is assigned from beginning through completion of the implementation. The State of Colorado will benefit from Dominion's years of product installation and project management experience that is unmatched in the election industry. Our Colorado project team includes some of Dominion's most experienced team members - professionals with ample experience and understanding of system implementations, best project management practices, training methodologies, and a passion for customer service.
Peace of mind comes with knowing that a professional project team with dedicated resources is assigned from beginning through completion of the implementation. The State of Colorado will benefit from Dominion's years of product installation and project management experience that is unmatched in the election industry. Our Colorado project team includes some of Dominion's most experienced team members - professionals with ample experience and understanding of system implementations, best project management practices, training methodologies, and a passion for customer service.
The Dominion project management methodology has been developed through years of experience implementing both large and small voting solutions by individuals who know and understand elections. As an established election provider in the United States, we have a diverse customer base with jurisdictions in 18 states that have successfully implemented our Democracy Suite®1 system, including the States of California, Louisiana, New Mexico, and 52 counties in New York. Best practices and lessons learned from each project have refined our approach and have been incorporated at each stage of the methodology, including our most recent pilots in the City and County of Denver and Mesa County. We are keenly aware of the realities involved and what it takes to make a smooth transition to a new voting system platform, as well as ample experience to ensure the success of all of Colorado's counties.
The Dominion project management methodology has been developed through years of experience implementing both large and small voting solutions by individuals who know and understand elections. As an established election provider in the United States, we have a diverse customer base with jurisdictions in 18 states that have successfully implemented our Democracy Suite®1 system, including the States of California, Louisiana, New Mexico, and 52 counties in New York. Best practices and lessons learned from each project have refined our approach and have been incorporated at each stage of the methodology, including our most recent pilots in the City and County of Denver and Mesa County. We are keenly aware of the realities involved and what it takes to make a smooth transition to a new voting system platform, as well as ample experience to ensure the success of all of Colorado's counties.
Dominion's project management approach is based on open communication with our customers at all times. We will work closely with the counties and the State to include their input throughout all stages of the project plan and establish effective Problem Escalation Procedures to address potential issues successfully. One of the most important things that we do as a company is to always listen to our customer's needs. We value an open, honest relationship with our customers, and we take every opportunity to act on their feedback and respond in a timely manner.
Dominion's project management approach is based on open communication with our customers at all times. We will work closely with the counties and the State to include their input throughout all stages of the project plan and establish effective Problem Escalation Procedures to address potential issues successfully. One of the most important things that we do as a company is to always listen to our customer's needs. We value an open, honest relationship with our customers, and we take every opportunity to act on their feedback and respond in a timely manner.
Our proposed project plan for the State of Colorado manages timelines for all key milestones, deliverables, training, Election Day support and post-election support for the 24 Colorado counties planning to transition in 2016. We understand the service needs of large and small counties will be different given our support of both large and small Colorado counties today. We are familiar not only with the unique needs of our current customers, but also with the legislative and electoral environment in Colorado. Over the past thirty years, Dominion personnel have worked with Colorado counties of all sizes, giving us a sophisticated understanding of how to deliver a uniform elections solution.
Our proposed project plan for the State of Colorado manages timelines for all key milestones, deliverables, training, Election Day support and post-election support for the 24 Colorado counties planning to transition in 2016. We understand the service needs of large and small counties will be different given our support of both large and small Colorado counties today. We are familiar not only with the unique needs of our current customers, but also with the legislative and electoral environment in Colorado. Over the past thirty years, Dominion personnel have worked with Colorado counties of all sizes, giving us a sophisticated understanding of how to deliver a uniform elections solution.


Colorado is Dominion's home state. Most of our proposed project staff are based in Colorado, and have a sincere desire to support the counties in which they live and work. Our corporate
Colorado is Dominion's home state. Most of our proposed project staff are based in Colorado, and have a sincere desire to support the counties in which they live and work. Our corporate


1 Democracy Suite is a registered trademark of Dominion Voting Systems.
1 Democracy Suite is a registered trademark of Dominion Voting Systems.


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State of Colorado UNIFORM VOTING SYSTEM SUBMISSION PROVIDER NARRATIVE FOR DEC 4TH PERC MEETING
State of Colorado UNIFORM VOTING SYSTEM SUBMISSION PROVIDER NARRATIVE FOR DEC 4TH PERC MEETING
headquarters are based in Denver, which will become an essential home base of infrastructure and support for any future implementations in the state. As a Colorado based company that spends millions of dollars on salaries and expenses in state, your investment in our growth will be repaid with excellent products, local services and experience, Colorado job creation, increased tax revenue, and other benefits that can only come from "buying" local.
headquarters are based in Denver, which will become an essential home base of infrastructure and support for any future implementations in the state. As a Colorado based company that spends millions of dollars on salaries and expenses in state, your investment in our growth will be repaid with excellent products, local services and experience, Colorado job creation, increased tax revenue, and other benefits that can only come from "buying" local.

We firmly believe that we have the technology, resources and capacity to become Colorado's Uniform Voting System provider, and ensure the best pathway to your continued success. We are enthusiastic about the opportunity to work with each Colorado County Clerk and their staff. We are determined and committed to meet your every challenge. This is who we are. This is the Power of Partnership.
We firmly believe that we have the technology, resources and capacity to become Colorado's Uniform Voting System provider, and ensure the best pathway to your continued success. We are enthusiastic about the opportunity to work with each Colorado County Clerk and their staff. We are determined and committed to meet your every challenge. This is who we are. This is the Power of Partnership.
If you have any questions or feedback, please feel free to contact me at (909) 362-1715 or via email at steven.bennett@dominionvoting.com.

If you have any questions or feedback, please feel free to contact me at

email at

.

or via

Sincerely,
Sincerely,
Steven Bennett Regional Sales Manager

Regional Sales Manager


State of Colorado UNIFORM VOTING SYSTEM SUBMISSION PROVIDER NARRATIVE FOR DEC 4TH PERC MEETING
State of Colorado UNIFORM VOTING SYSTEM SUBMISSION PROVIDER NARRATIVE FOR DEC 4TH PERC MEETING
1) Preliminary Project Schedule
1) Preliminary Project Schedule


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At the time of the original RFP, the exact number of initial UVS counties was not known. For that reason, Section 5.3.12 of the original RFP requested you to provide a preliminary project schedule and staffing plan for a "large Colorado Target County...." Since the original RFP, the committee surveyed all Colorado counties and has determined that, at this juncture, 24 counties tentatively plan to convert to the new voting system before the June 28, 2016 Primary Election. Please update the preliminary project schedule and staffing plan submitted with your original RFP response, to show how your organization will support the transition of the 24 counties before the 2016 Primary Election, giving due regard to the certification application and testing schedule set forth in the attached UVS timeline.
At the time of the original RFP, the exact number of initial UVS counties was not known. For that reason, Section 5.3.12 of the original RFP requested you to provide a preliminary project schedule and staffing plan for a "large Colorado Target County...." Since the original RFP, the committee surveyed all Colorado counties and has determined that, at this juncture, 24 counties tentatively plan to convert to the new voting system before the June 28, 2016 Primary Election. Please update the preliminary project schedule and staffing plan submitted with your original RFP response, to show how your organization will support the transition of the 24 counties before the 2016 Primary Election, giving due regard to the certification application and testing schedule set forth in the attached UVS timeline.


Project Management Communication
Project Management Communication
Dominion subscribes to a collaborative management approach, where transparency, frankness, and open communications drive our projects. The key aspects to effective management are planning and control processes. Through experience in several state installations, we have developed comprehensive project plans, and we implement controls to maintain schedules and quality standards.
Dominion subscribes to a collaborative management approach, where transparency, frankness, and open communications drive our projects. The key aspects to effective management are planning and control processes. Through experience in several state installations, we have developed comprehensive project plans, and we implement controls to maintain schedules and quality standards.
Throughout the project lifecycle, our State Project Manager (PM) will coordinate with Colorado counties to deliver exceptional management performance and high-quality products in support of the project objectives. There will be monthly status reports and during review of the status reports, Colorado counties and Dominion will determine if adjustments are needed to ensure process and project improvements are captured.
Throughout the project lifecycle, our State Project Manager (PM) will coordinate with Colorado counties to deliver exceptional management performance and high-quality products in support of the project objectives. There will be monthly status reports and during review of the status reports, Colorado counties and Dominion will determine if adjustments are needed to ensure process and project improvements are captured.
Dominion management and the PM will perform the monthly project review, in order to provide tactical communication and transparency across the project and within the corporate structure. It is also an opportunity to promote innovation, table new ideas, and deliver professional support to the PM. The agenda for this meeting includes a review of the proposed schedule and assessment of progress on deliverables. Potential issues will be reviewed, and Dominion management will provide guidance on mitigation approaches.
Dominion management and the PM will perform the monthly project review, in order to provide tactical communication and transparency across the project and within the corporate structure. It is also an opportunity to promote innovation, table new ideas, and deliver professional support to the PM. The agenda for this meeting includes a review of the proposed schedule and assessment of progress on deliverables. Potential issues will be reviewed, and Dominion management will provide guidance on mitigation approaches.
In addition to formal monthly and independent corporate reviews, informal daily contact will help to keep Colorado counties abreast of all contract and task activities, performance levels, and issues. Open communication between the customer and the PM will allow issues to be raised, addressed, and mitigated. This feedback loop expedites issue resolution and the development of mutually agreed upon mitigation approaches, thus increasing customer satisfaction throughout the project lifecycle.
In addition to formal monthly and independent corporate reviews, informal daily contact will help to keep Colorado counties abreast of all contract and task activities, performance levels, and issues. Open communication between the customer and the PM will allow issues to be raised, addressed, and mitigated. This feedback loop expedites issue resolution and the development of mutually agreed upon mitigation approaches, thus increasing customer satisfaction throughout the project lifecycle.
Proposed Project Plan
Proposed Project Plan
The State of Colorado requires a comprehensive workplan based on well-established principles of project management. The structure of the plan includes key milestones, which allow the State of Colorado to see tangible progress.
The State of Colorado requires a comprehensive workplan based on well-established principles of project management. The structure of the plan includes key milestones, which allow the State of Colorado to see tangible progress.
Dominion has designed the State of Colorado workplan based on the following:
Dominion has designed the State of Colorado workplan based on the following:


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State of Colorado UNIFORM VOTING SYSTEM SUBMISSION PROVIDER NARRATIVE FOR DEC 4TH PERC MEETING
State of Colorado UNIFORM VOTING SYSTEM SUBMISSION PROVIDER NARRATIVE FOR DEC 4TH PERC MEETING
1) Dominion's workplan adheres to PMBOK standards and practices. 2) It is developed using MS Project and will be monitored/reported by using MS Project. 3) It is designed with key milestones (clear tangible deliverables) that are designed to
1) Dominion's workplan adheres to PMBOK standards and practices. 2) It is developed using MS Project and will be monitored/reported by using MS Project. 3) It is designed with key milestones (clear tangible deliverables) that are designed to
mitigate risk to the extent possible. 4) Tasks are focused on accomplishing specific objectives. 5) The work breakdown structure is a logical progression of steps, activities, and
mitigate risk to the extent possible. 4) Tasks are focused on accomplishing specific objectives. 5) The work breakdown structure is a logical progression of steps, activities, and
subtasks that lead to tangible work products or deliverables. 6) Our plan provides Colorado counties with visibility into the tasks and schedule. 7) Our plan incorporates Dominion's prior experience in successfully implementing
subtasks that lead to tangible work products or deliverables. 6) Our plan provides Colorado counties with visibility into the tasks and schedule. 7) Our plan incorporates Dominion's prior experience in successfully implementing
voting systems. 8) Our workplan is achievable and will be used to manage specific deadlines.
voting systems. 8) Our workplan is achievable and will be used to manage specific deadlines.
The proposed project workplan is based on our current understanding of project requirements from the UVS timeline provided and it draws from our extensive, real world implementation experience. This proposed project workplan and schedule will be adjusted in consultation with individual counties to establish the "baseline" plan.
The proposed project workplan is based on our current understanding of project requirements from the UVS timeline provided and it draws from our extensive, real world implementation experience. This proposed project workplan and schedule will be adjusted in consultation with individual counties to establish the "baseline" plan.
Dominion's PM will closely follow the Colorado approved MS Project plan to identify variance that may indicate a problem. The PM will follow the Problem Escalation Process (PEP), provided after the project plan description, to report variances and propose mitigation actions. Additionally, the PM will update the plan on a weekly basis and provide Colorado counties with a monthly summary of project status reports and meetings. The task dependencies, resources, and critical path are available by viewing the plan in MS Project (provided in the electronic submission).
Dominion's PM will closely follow the Colorado approved MS Project plan to identify variance that may indicate a problem. The PM will follow the Problem Escalation Process (PEP), provided after the project plan description, to report variances and propose mitigation actions. Additionally, the PM will update the plan on a weekly basis and provide Colorado counties with a monthly summary of project status reports and meetings. The task dependencies, resources, and critical path are available by viewing the plan in MS Project (provided in the electronic submission).
As noted above, the following project workplan is based on our current understanding of project requirements and key implementation dates. Therefore it will need to be revised in consultation with Colorado counties, in line with best practices outlined in the PMBOK. Until finalized, it should be considered draft and used for discussion purposes.
As noted above, the following project workplan is based on our current understanding of project requirements and key implementation dates. Therefore it will need to be revised in consultation with Colorado counties, in line with best practices outlined in the PMBOK. Until finalized, it should be considered draft and used for discussion purposes.
Project Implementation will be divided into the following five stages: Certification, Procurement and Logistics; Configuration, Installation, Training and Testing; 2016 Primary Election and; 2016 General Election.
Project Implementation will be divided into the following five stages: Certification, Procurement and Logistics; Configuration, Installation, Training and Testing; 2016 Primary Election and; 2016 General Election.


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