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Last Updated: 21/02/2026

Effective Date: 28-09-2026

Welcome to Warera! These Terms of Use govern your access to and use of War Era ("Service") and its related services. By accessing or using the Service, you agree to be bound by these Terms.

Welcome to War Era. These Terms of Use (the "Terms") govern your access to and use of War Era, including the game, websites, public API and related services that we make available (collectively, the "Service"). By creating an account or otherwise using the Service, you agree to these Terms.

Our Community Guidelines (the "Rules"), available at https://app.warera.io/rules, apply to all areas of the Service where users can communicate or submit content and to the official War Era Discord server. Our Privacy Policy, available at https://app.warera.io/privacy, explains how we process personal data. Nothing in these Terms limits rights that cannot lawfully be limited under applicable consumer, data-protection or other mandatory law.

1. User Accounts

To access the game, users must create an account providing accurate and complete information.

To access the game, you must create an account and provide accurate and complete information. You must keep your account information reasonably up to date.

Users are responsible for maintaining the confidentiality of their account information and for all activities under their account.

You must be at least 15 years old to create and use an account without the consent of a parent or legal guardian. If you are under 15, you may use the Service only with the consent of a parent or legal guardian and subject to any additional requirements described in our Privacy Policy or required by applicable law.

This account-age rule does not determine a minor's general contractual capacity. Purchases by users under 18 are subject to Section 6.6 and applicable law.

Each person may create and use only one account. You must not share, lend, transfer, sell, or otherwise allow another person to access or use your account, and you must not access or use another person's account. Device sharing between accounts is prohibited. An approved Family Group may permit IP or network sharing as described in the Rules; it does not permit account sharing or device sharing.

You are responsible for maintaining the confidentiality of your credentials and taking reasonable steps to prevent unauthorised access. You must notify us promptly if you believe your account or credentials have been compromised. You are responsible for activity reasonably attributable to your use of, or authorised access to, the account; this does not make you responsible for activity caused by a security failure attributable to War Era or by an unauthorised third party despite reasonable precautions on your part.

2. Intellectual Property Rights

All content provided in the game, including text, graphics, logos, and software, is the property of War Era or its licensors and is protected by intellectual property laws.

Except for User Content and third-party material, the Service and the content made available by War Era, including software, graphics, logos, interfaces, game assets and other materials, are owned by War Era or its licensors and are protected by applicable intellectual-property laws.

No part of the game may be copied, reproduced, or distributed in any form without prior written consent.

You may use the Service and its content only for the purposes permitted by these Terms, the Rules, any applicable API documentation or other licence that we provide, and applicable law. Unless permitted by those sources or by law, you may not copy, reproduce, modify, distribute, sell, license or commercially exploit War Era content without prior written permission.

3. User Content

Users may generate content, such as in-game communications or custom scenarios.

"User Content" means content that you submit, upload, publish or create through the Service, including in-game communications, articles, descriptions, custom scenarios, banners, designs and other player-created material.

Users grant War Era a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any user-generated content.

4. Privacy Policy

You retain any intellectual-property rights that you already hold in your User Content.

Our Privacy Policy, which details how we collect and use your information, is available at https://app.warera.io/privacy

By submitting User Content, you grant War Era a non-exclusive, worldwide, royalty-free licence, subject to applicable law, for as long as the User Content remains available through the Service and, following its removal, for the limited period reasonably necessary for backups, legal compliance, dispute resolution, security, and the other retention purposes expressly described in these Terms and our Privacy Policy.

5. Digital Content and In-Game Goods

This licence permits War Era to host, store, reproduce, display, communicate, distribute, technically adapt, format, moderate and make the User Content available as reasonably necessary to provide, secure, improve and administer the Service.

War Era offers the following digital content for purchase:

That licence may be sublicensed or transferred only to service providers, contractors, corporate successors or other parties to the extent reasonably necessary for those purposes. It does not transfer ownership of your User Content to War Era and does not waive moral rights that cannot lawfully be waived.

a) Premium Subscription: A recurring subscription granting access to premium features within the Service. Subscription periods and pricing are displayed before purchase.

Where content has been shared publicly, incorporated into collaborative game activity, or is reasonably necessary to preserve transaction history, moderation records, security records or the integrity of the Service, limited copies or references may remain after account deletion or removal of the original content, subject to our Privacy Policy and applicable law.

b) Gems: A virtual in-game currency that can be used to acquire cosmetic items such as skins. Gems have no real-world monetary value and cannot be exchanged, transferred, or redeemed for cash.

Content submitted through our shop or creative tools, such as banners and designs, is additionally governed by our User Generated Content Agreement. If that agreement contains more specific provisions for those submissions, those provisions apply to that content.

All digital content and in-game goods are licensed to you on a limited, non-transferable, non-exclusive, revocable basis. You do not own any virtual goods — you receive a right to use them within the Service. War Era reserves the right to modify, manage, or remove virtual goods at any time.

4. Privacy and Data Protection

6. Purchases and Payment Terms

Our Privacy Policy explains how we collect, use, disclose, retain and protect personal data, including account, gameplay, technical and device, payment, support and moderation data. It also describes our security and anti-abuse processing, information exposed through the public API, service providers and your data-protection rights.

All payments are processed securely through Stripe. By completing a purchase, you agree to the following:

Nothing in these Terms reduces rights or protections available to you under the General Data Protection Regulation (GDPR), applicable French data-protection law or other mandatory privacy law.

a) Pricing: All prices are displayed in the applicable currency before purchase and include applicable taxes where required by law.

5. Digital Content, Gems and In-Game Goods

b) Premium Subscription:

5.1 Supporter Plan: The "Supporter Plan" is War Era's recurring Premium subscription service. It grants access to the features identified as Supporter Plan features within the Service. The current price, applicable taxes, total amount payable, billing period and included features are displayed before you subscribe.

- Your subscription will automatically renew at the end of each billing period unless cancelled before the renewal date.

- You may cancel your subscription at any time through the Stripe customer portal accessible from your account. Cancellation takes effect at the end of the current billing period — you retain access to premium features until then. No partial refunds are issued for unused portions of a billing period.

- Through the Stripe customer portal, you can also update your payment method and view your billing history.

- War Era may send periodic reminder emails to inactive subscribers to inform them of their ongoing subscription, so they can cancel if they no longer wish to use the Service.

c) Gems:

5.2 Gems: Gems are a virtual in-game currency intended for use only within the Service. They are not legal tender, do not constitute a bank deposit or stored-value payment account, cannot be transferred directly between users or exchanged outside the Service, and cannot be redeemed for cash except where applicable law requires a particular remedy.

- Gem purchases are one-time transactions.

- Once purchased, Gems are immediately credited to your account.

d) Payment Confirmation: A confirmation email with your order details will be sent to your registered email address after each purchase.

5.3 Skins, Banners, Packs and Permanent Unlocks: Skins, Banners, Packs and other digital items made available for permanent unlock remain associated with the account after they are validly unlocked and do not expire merely because Supporter Plan access ends. They are licensed for use within the Service and do not create a transferable property interest or a right to cash redemption or resale.

7. Refund Policy

War Era may correct, replace, disable or withdraw digital content where reasonably necessary for legal compliance, security, technical compatibility, integrity, correction of a material defect or configuration error, or another valid reason recognised by applicable law. Where this materially affects paid digital content, War Era will provide any correction, replacement, refund, price reduction, termination right or other remedy required by applicable law.

a) Right of Withdrawal (14-day cooling-off period):

5.4 Randomized Digital Content: War Era may offer randomized digital content that can be acquired using Gems, including cosmetic boxes or similar features containing randomized Skins or other virtual items.

In accordance with Directive 2011/83/EU, you have the right to withdraw from a purchase within 14 days of the transaction without giving any reason, provided that the digital content has not yet been delivered or accessed.

b) Waiver of Withdrawal Right:

Before a paid randomized box is acquired, War Era will display the Gem price, the applicable real-money equivalent, the reward pool, the individual probability of each eligible reward, and any material rules affecting the outcome. Previous box openings do not otherwise increase, decrease or guarantee the probability of a reward unless a different mechanic is expressly disclosed before purchase.

By completing a purchase of Gems or starting your Premium Subscription, you expressly consent to the immediate delivery of the digital content and acknowledge that you lose your right of withdrawal once delivery has begun, in accordance with Article 16(m) of Directive 2011/83/EU. This consent is obtained at checkout before payment is finalized.

c) Refund Eligibility:

Cosmetic content already permanently unlocked on the recipient's account is excluded from that account's eligible reward pool. The probabilities displayed for the purchase or opening are calculated from the rewards the recipient can actually receive. This duplicate-protection system is not a pity mechanic; ownership may change the eligible pool, but previous unsuccessful openings do not otherwise alter the odds.

Despite the above, War Era may grant refunds at its discretion in the following cases:

- A technical error caused you to be charged incorrectly or multiple times.

- The digital content was not delivered due to a Service malfunction.

- You were charged after a subscription cancellation that was submitted before the renewal date.

d) Non-Refundable Cases:

An acquired box will ordinarily retain the underlying reward pool applicable when it was acquired. If, before the box is opened, the recipient permanently unlocks one or more rewards contained in that pool, those rewards will be excluded from the eligible reward pool and the actual probabilities will be recalculated among the remaining eligible rewards. The probabilities applicable at opening will be displayed before the box is opened.

- Gems that have already been spent on in-game items.

- Premium Subscription time that has already been used.

- Dissatisfaction with cosmetic items or gameplay features.

- Account suspension or termination due to violation of these Terms.

e) How to Request a Refund:

If War Era later adds new Skins or otherwise updates a general reward pool, the updated pool normally applies only to boxes acquired after that update. War Era may offer a voluntary exchange of an older box for a current version, provided the updated pool and probabilities are shown before the exchange is accepted.

Send your request to contact@warera.io within 14 days of the transaction, including:

- Your account email address

- The date and amount of the transaction

- The reason for your refund request

We will acknowledge your request within 48 hours and process eligible refunds within 14 days via the original payment method (Stripe).

8. Refund Appeal Procedure

If the user no longer has any eligible reward remaining in a box, the box will not continue rerolling indefinitely. The Gem price paid for that box will instead be restored to the purchaser, unless the purchaser voluntarily accepts another replacement option offered by War Era. For a gifted box, any Gem refund is returned to the original purchaser and not to the recipient.

If your refund request is denied and you believe the decision was made in error, you may appeal:

A randomized box may be gifted where the gifting option is available, but the cosmetic content or other reward obtained after opening cannot be transferred to another account. Cosmetic content and randomized rewards cannot be sold, exchanged or redeemed for real-world money or value, and War Era does not provide an internal marketplace for their resale.

a) Submit an appeal to contact@warera.io with the subject line "Refund Appeal" within 30 days of the denial. Include any additional information or evidence supporting your claim.

War Era may correct, disable, replace or withdraw a randomized box where reasonably necessary to address a technical or configuration error, inaccurate probability information, unavailable content, a security or integrity issue, or a legal or platform requirement. Where an already-acquired box is materially affected, War Era will provide an appropriate remedy, which may include correction, replacement, restoration of the Gems used to acquire the box, or another remedy required by applicable law.

b) We will review your appeal and respond within 14 days with a final decision.

Free loot boxes or randomized rewards earned entirely through gameplay, battles, missions, events or similar participation without a purchase are not paid randomized digital content under this subsection. War Era may nevertheless display their reward probabilities and distribution rules for transparency.

c) If you remain unsatisfied after the appeal, you may pursue resolution through the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr, or contact your local consumer protection authority.

Paid randomized digital content may not be available in every country or to every user. Where applicable law, regulatory guidance or platform rules restrict or prohibit such content, including for users below a certain age, War Era may decline to offer it, restrict or disable it, or require additional eligibility checks for the users or countries concerned. Where such a restriction affects a box that has already been acquired, War Era will provide an appropriate remedy as described above.

9. Prohibited Conduct

6. Purchases, Billing, Gifts, Trials and Payment Fraud

Users must not engage in cheating, harassment, or any form of illegal activity within the game.

6.1 Payment Processing, Merchant of Record and Pricing: Payments are currently processed through Stripe. War Era does not receive or store full payment-card details handled by Stripe. If War Era introduces another payment provider or platform-specific payment system in the future, the applicable provider and payment terms will be identified before you complete the purchase.

Violation of these rules may result in account suspension or termination.

10. Termination of Use

Depending on the purchase, War Era may process the sale directly, with Stripe acting as payment processor, or the transaction may use Stripe Managed Payments, under which Stripe's affiliate Sold through Link, LLC acts as merchant of record on War Era's behalf. War Era remains the seller and provider of the purchased digital content or service. The checkout identifies the applicable payment arrangement before you complete the purchase.

War Era reserves the right to terminate or suspend access to the game for breach of these Terms. In the event of termination:

Where Stripe Managed Payments is used, Sold through Link may handle payment collection, receipts, applicable indirect taxes, transaction support, disputes and refunds through its own processes, and the applicable Sold through Link terms may also apply. War Era remains responsible for supplying the purchased digital content or service and for obligations that applicable law places on War Era as seller. You may also contact War Era concerning the purchase, and we will assist you or direct the request to the appropriate Stripe or Link process where necessary.

- Any active Premium Subscription will be cancelled. No refund is issued for the remaining subscription period if termination is due to a breach of these Terms.

- Unspent Gems remain on the account but are not redeemable for cash.

Users may terminate their account at any time by contacting us at contact@warera.io. Upon voluntary termination, your account data will be handled in accordance with our Privacy Policy.

11. Disclaimers and Limitations of Liability

The current price of a paid product or service, any applicable taxes, and the total amount payable are displayed before purchase. The Supporter Plan price is not fixed by these Terms and may change in the future subject to the notice, consent and other requirements of applicable law.

The game is provided "as is" without warranties of any kind.

Nothing in this Section limits your statutory rights.

War Era is not liable for any indirect, incidental, or punitive damages arising from the use of the game.

Nothing in these Terms limits your statutory rights as a consumer under applicable EU law.

12. Amendments to the Terms of Use

6.2 Supporter Plan Subscription: The Supporter Plan is a recurring subscription of indefinite duration with no minimum commitment. It is billed monthly and continues until cancelled. You may cancel at any time through the Stripe customer portal available from your account. Cancellation stops future billing and normally takes effect at the end of the current paid billing period.

We reserve the right to modify these Terms at any time.

If a scheduled monthly payment fails, Stripe may make additional attempts to collect the payment. War Era may allow Supporter Plan access to remain temporarily active during this payment-recovery period. Temporary continued access does not create an entitlement to the Supporter Plan without payment. If payment is ultimately unsuccessful, the subscription ends and Supporter Plan access is removed.

Users will be notified of significant changes through the game interface or via email at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Governing Law and Dispute Resolution

War Era may send a service-related inactivity reminder after an account has been inactive for more than 30 days. Where an account remains inactive for 90 days, War Era may cancel the Supporter Plan subscription and stop future billing. Cancellation of future billing does not normally remove access that has already been validly paid for before the end of the applicable paid billing period.

These Terms are governed by the laws of France. Disputes arising under these Terms will be resolved by arbitration under the rules of the Paris International Arbitration Court.

6.3 Supporter Plan Gifts: Where gifting is available, a user may use Gems to purchase one month of Supporter Plan access for another eligible user. You cannot purchase a Supporter Plan gift for your own account; Supporter Plan access for your own account is currently acquired only through a paid Stripe subscription.

In accordance with EU Regulation 524/2013, consumers may use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

14. Contact Information and Trader Identification

The purchaser must have enough Gems to complete the gift, and the recipient must not already have active Supporter Plan access when the transaction is completed. Eligibility is checked when the transaction is submitted, and no Gems will be deducted if the recipient is not eligible.

Company name: War Era

A gifted Supporter Plan does not create a recurring subscription, does not automatically renew, does not charge any payment method belonging to the recipient, and does not automatically convert into a paid subscription when the gifted period ends. If delivery of the gift cannot reasonably be completed because of a technical failure, War Era will first attempt to restore the gifted access and, if that is not reasonably possible, restore the applicable Gems to the purchaser, subject to any mandatory remedy required by law.

Address: 173 Rue de Courcelles, 75017 Paris, France

Email: contact@warera.io

In accordance with Directive 2000/31/EU (E-Commerce Directive) and Directive 2011/83/EU (Consumer Rights Directive), the above information is provided to allow identification of the service provider.

6.4 Free Trials: War Era may offer time-limited free trials of the Supporter Plan. A trial offered under these Terms does not require a payment method, does not automatically renew and does not automatically convert into a paid Supporter Plan subscription. When the stated trial period ends, Supporter Plan access expires unless the user separately chooses to subscribe. The duration, eligibility requirements and included features are displayed before the trial begins.

For any questions or concerns regarding these Terms, please contact us at the email address above.

6.5 Gem Purchases and Digital Unlocks: Gem purchases are one-time purchases and are normally credited promptly after successful payment. Gems may then be used to acquire eligible digital content or gifts. Where digital content is supplied immediately in exchange for Gems, any withdrawal consent or acknowledgement required by law is collected separately from the action that completes the unlock or purchase.

Before digital content or a digital service is acquired using Gems, War Era will display the applicable Gem price together with its real-world monetary equivalent where required by applicable consumer law.

6.6 Purchases by Minors: If you are under 18, you may make a purchase only with the authorisation of a parent or legal guardian. Where the purchase is a recurring subscription, that authorisation must also cover the recurring nature and price of the subscription. This requirement does not remove any protection available to minors under applicable law.

6.7 Confirmations and Purchase History: After a purchase, War Era or Stripe provides a confirmation or receipt, as applicable. Where available, records of purchases and digital-content transactions may also be accessed through your account's purchase history. Any legally required confirmation of a withdrawal request, immediate-performance request, or loss of withdrawal rights will be provided on a durable medium where required by law.

6.8 Payment Disputes, Chargebacks and Fraud: If you believe a payment was made incorrectly or without your authorisation, we encourage you to contact us so that we can investigate and, where appropriate, resolve the issue. Nothing in these Terms limits any right you may have under applicable law to contact your bank, card issuer, payment service provider, consumer authority or other competent body directly.

If a payment associated with your account is disputed, reversed, charged back, reported as unauthorised or otherwise not successfully settled, War Era may temporarily restrict purchases or suspend access to the Supporter Plan, Gems, virtual items, gifts or other paid benefits associated with that payment while the matter is investigated.

Where a payment is ultimately reversed or determined not to have been validly made, War Era may, where reasonably practicable and subject to applicable law, reverse the corresponding transaction and remove or adjust the Gems, subscription time, virtual items, gifts or other benefits obtained through that payment. Where Gems obtained from an affected payment have already been spent to gift Supporter Plan access, Skins, Banners, Packs or randomized boxes to another account, War Era may reverse the gifted benefit where reasonably necessary and technically practicable. The recipient will not be treated as having committed payment fraud merely because they received a gift, unless the circumstances show knowing participation in the fraud or abuse.

Initiating a payment dispute or chargeback does not by itself violate these Terms. Knowingly using a stolen or unauthorised payment method, knowingly providing false payment information, intentionally submitting a false or fraudulent payment dispute, or otherwise attempting to obtain or retain paid content or benefits without valid payment is prohibited.

Where War Era reasonably suspects payment fraud, we may temporarily restrict the affected account or purchasing functionality while we investigate. Where deliberate payment fraud or repeated abusive payment activity is established, War Era may suspend or terminate the account, prevent further purchases, block relevant payment or fraud-prevention identifiers where permitted by law, reverse affected benefits and take other proportionate action available under these Terms or applicable law.

6.9 Purchases When Using a Third-Party Platform: You may access the Service through a third-party distribution platform, such as Google Play or the Apple App Store.

Where direct purchasing from War Era is available through an application distributed by a third-party platform, and such purchasing is permitted for the relevant platform, storefront and jurisdiction, the payment is processed directly with War Era through Stripe unless the checkout states otherwise. Availability of direct purchasing may vary by platform, storefront or country.

Where a purchase is processed directly with War Era through Stripe, the third-party distribution platform is not a party to that purchase. Requests concerning cancellation, withdrawal, billing or refunds for that transaction should therefore be made to War Era in accordance with these Terms.

If War Era offers a purchase through a third-party platform's own billing system, this will be shown before the purchase is completed. In that case, the applicable platform terms may also govern payment processing, subscription management, cancellation and refunds for that transaction, without limiting any mandatory consumer rights you have under applicable law.

Nothing in this Section limits your statutory rights or any rights that apply under the rules of the relevant third-party platform.

7. Withdrawal, Refunds and Statutory Consumer Guarantees

7.1 Fourteen-Day Withdrawal Right: In accordance with Directive 2011/83/EU on consumer rights and Articles L.221-18 et seq. of the French Consumer Code, consumers generally have fourteen (14) days to withdraw from a qualifying distance contract without giving a reason, subject to the exceptions and conditions described below.

7.2 Purchase of Gems: The purchase of Gems is subject to the withdrawal rules applicable under consumer law. War Era does not rely on the digital-content immediate-supply exception merely because Gems are credited to an account. Where a valid withdrawal applies to a Gem purchase, War Era may reverse the corresponding unused Gems and process the applicable reimbursement. Digital content subsequently acquired using Gems is treated separately under Section 7.3.

7.3 One-Off Digital Content Acquired with Gems: Skins, Banners, Packs, paid randomized digital content and other eligible digital content supplied immediately without a tangible medium are subject to the rules applicable to digital content. In accordance with Article 16(m) of Directive 2011/83/EU and Article L.221-28(13°) of the French Consumer Code, where the legal conditions are satisfied, the consumer may expressly consent before purchase or unlock to immediate supply before the end of the withdrawal period and acknowledge that the statutory right of withdrawal will be lost once supply begins.

Where this exception is used, the required consent and acknowledgement are obtained before the relevant immediate supply begins and confirmation is provided as required by applicable law.

7.4 Supporter Plan - Immediate Performance and Withdrawal: The Supporter Plan is activated immediately after a successful subscription purchase. Because performance of the service begins before the end of the statutory fourteen-day withdrawal period, War Era will, before completing the subscription, ask you to expressly request that performance begin immediately and to acknowledge the information concerning your withdrawal right required by applicable law.

If you exercise your statutory right of withdrawal after performance has begun at your express request, you may be required, to the extent permitted by applicable law, to pay an amount proportionate to the service provided up to the time you informed us of your decision to withdraw. Beginning performance does not by itself eliminate your right of withdrawal. The ordinary withdrawal period expires fourteen (14) days after the contract is concluded. If a service is fully performed before the end of that period, the withdrawal right may be lost earlier only where the conditions required by applicable law have been satisfied.

The same principles apply where a consumer uses Gems to purchase one month of Supporter Plan access as a gift for another user. The purchaser, rather than the recipient, is the consumer entering into the gift transaction. Because gifted Supporter Plan access is delivered immediately, War Era will, before completing the gift transaction, ask the purchaser to expressly request that performance of the service begin immediately.

If the purchaser validly exercises a statutory right of withdrawal after performance of the gifted Supporter Plan has begun, War Era may end the recipient's remaining gifted access. The purchaser may remain responsible for an amount proportionate to the service already supplied, and War Era will provide any reimbursement, Gem adjustment or other remedy required by applicable law.

These withdrawal rules are separate from your statutory rights where the Supporter Plan is unavailable, defective or otherwise does not conform to the contract. Service interruptions, technical failures and other conformity issues are addressed under the legal guarantee of conformity below.

7.5 Additional Refund Circumstances: Without limiting statutory rights, War Era may also grant refunds or equivalent remedies where appropriate, including where a technical or payment-processing error caused an incorrect or duplicate charge, paid digital content was not delivered because of a Service malfunction, or a monthly subscription charge was made after a valid cancellation.

As a general rule, Gems already spent on digital content, Supporter Plan time already provided, dissatisfaction with cosmetic content or gameplay, and account suspen

सेव किए गए Diffs

ऑरिजनल टेक्स्ट

फ़ाइल खोलें

Last Updated: 21/02/2026

Welcome to Warera! These Terms of Use govern your access to and use of War Era ("Service") and its related services. By accessing or using the Service, you agree to be bound by these Terms.

1. User Accounts

To access the game, users must create an account providing accurate and complete information.
Users are responsible for maintaining the confidentiality of their account information and for all activities under their account.

2. Intellectual Property Rights

All content provided in the game, including text, graphics, logos, and software, is the property of War Era or its licensors and is protected by intellectual property laws.
No part of the game may be copied, reproduced, or distributed in any form without prior written consent.

3. User Content

Users may generate content, such as in-game communications or custom scenarios.
Users grant War Era a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any user-generated content.

4. Privacy Policy

Our Privacy Policy, which details how we collect and use your information, is available at https://app.warera.io/privacy

5. Digital Content and In-Game Goods

War Era offers the following digital content for purchase:

a) Premium Subscription: A recurring subscription granting access to premium features within the Service. Subscription periods and pricing are displayed before purchase.

b) Gems: A virtual in-game currency that can be used to acquire cosmetic items such as skins. Gems have no real-world monetary value and cannot be exchanged, transferred, or redeemed for cash.

6. Purchases and Payment Terms

All payments are processed securely through Stripe. By completing a purchase, you agree to the following:

a) Pricing: All prices are displayed in the applicable currency before purchase and include applicable taxes where required by law.

b) Premium Subscription:
- Your subscription will automatically renew at the end of each billing period unless cancelled before the renewal date.
- You may cancel your subscription at any time through the Stripe customer portal accessible from your account. Cancellation takes effect at the end of the current billing period — you retain access to premium features until then. No partial refunds are issued for unused portions of a billing period.
- Through the Stripe customer portal, you can also update your payment method and view your billing history.
- War Era may send periodic reminder emails to inactive subscribers to inform them of their ongoing subscription, so they can cancel if they no longer wish to use the Service.

c) Gems:
- Gem purchases are one-time transactions.
- Once purchased, Gems are immediately credited to your account.

d) Payment Confirmation: A confirmation email with your order details will be sent to your registered email address after each purchase.

7. Refund Policy

a) Right of Withdrawal (14-day cooling-off period):
In accordance with Directive 2011/83/EU, you have the right to withdraw from a purchase within 14 days of the transaction without giving any reason, provided that the digital content has not yet been delivered or accessed.

b) Waiver of Withdrawal Right:
By completing a purchase of Gems or starting your Premium Subscription, you expressly consent to the immediate delivery of the digital content and acknowledge that you lose your right of withdrawal once delivery has begun, in accordance with Article 16(m) of Directive 2011/83/EU. This consent is obtained at checkout before payment is finalized.

c) Refund Eligibility:
Despite the above, War Era may grant refunds at its discretion in the following cases:
- A technical error caused you to be charged incorrectly or multiple times.
- The digital content was not delivered due to a Service malfunction.
- You were charged after a subscription cancellation that was submitted before the renewal date.

d) Non-Refundable Cases:
- Gems that have already been spent on in-game items.
- Premium Subscription time that has already been used.
- Dissatisfaction with cosmetic items or gameplay features.
- Account suspension or termination due to violation of these Terms.

e) How to Request a Refund:
Send your request to contact@warera.io within 14 days of the transaction, including:
- Your account email address
- The date and amount of the transaction
- The reason for your refund request
We will acknowledge your request within 48 hours and process eligible refunds within 14 days via the original payment method (Stripe).

8. Refund Appeal Procedure

If your refund request is denied and you believe the decision was made in error, you may appeal:

a) Submit an appeal to contact@warera.io with the subject line "Refund Appeal" within 30 days of the denial. Include any additional information or evidence supporting your claim.

b) We will review your appeal and respond within 14 days with a final decision.

9. Prohibited Conduct

Users must not engage in cheating, harassment, or any form of illegal activity within the game.
Violation of these rules may result in account suspension or termination.

10. Termination of Use

War Era reserves the right to terminate or suspend access to the game for breach of these Terms. In the event of termination:
- Any active Premium Subscription will be cancelled. No refund is issued for the remaining subscription period if termination is due to a breach of these Terms.
- Unspent Gems remain on the account but are not redeemable for cash.
Users may terminate their account at any time by contacting us at contact@warera.io. Upon voluntary termination, your account data will be handled in accordance with our Privacy Policy.

11. Disclaimers and Limitations of Liability

The game is provided "as is" without warranties of any kind.
War Era is not liable for any indirect, incidental, or punitive damages arising from the use of the game.
Nothing in these Terms limits your statutory rights as a consumer under applicable EU law.

12. Amendments to the Terms of Use

We reserve the right to modify these Terms at any time.
Users will be notified of significant changes through the game interface or via email at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of France. Disputes arising under these Terms will be resolved by arbitration under the rules of the Paris International Arbitration Court.
In accordance with EU Regulation 524/2013, consumers may use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

14. Contact Information and Trader Identification

Company name: War Era
Address: 173 Rue de Courcelles, 75017 Paris, France
Email: contact@warera.io

In accordance with Directive 2000/31/EU (E-Commerce Directive) and Directive 2011/83/EU (Consumer Rights Directive), the above information is provided to allow identification of the service provider.

For any questions or concerns regarding these Terms, please contact us at the email address above.

परिवर्तित टेक्स्ट

फ़ाइल खोलें

Effective Date: 28-09-2026

1. User Accounts

To access the game, you must create an account and provide accurate and complete information. You must keep your account information reasonably up to date.

This account-age rule does not determine a minor's general contractual capacity. Purchases by users under 18 are subject to Section 6.6 and applicable law.

2. Intellectual Property Rights

3. User Content

You retain any intellectual-property rights that you already hold in your User Content.

4. Privacy and Data Protection

Nothing in these Terms reduces rights or protections available to you under the General Data Protection Regulation (GDPR), applicable French data-protection law or other mandatory privacy law.

5. Digital Content, Gems and In-Game Goods

6. Purchases, Billing, Gifts, Trials and Payment Fraud

Nothing in this Section limits your statutory rights.

6.9 Purchases When Using a Third-Party Platform: You may access the Service through a third-party distribution platform, such as Google Play or the Apple App Store.

Nothing in this Section limits your statutory rights or any rights that apply under the rules of the relevant third-party platform.

7. Withdrawal, Refunds and Statutory Consumer Guarantees

Where this exception is used, the required consent and acknowledgement are obtained before the relevant immediate supply begins and confirmation is provided as required by applicable law.

As a general rule, Gems already spent on digital content, Supporter Plan time already provided, dissatisfaction with cosmetic content or gameplay, and account suspension or termination for breach are not grounds for a discretionary refund. This does not affect any statutory withdrawal, conformity, reimbursement or other mandatory consumer right.

To request a refund or payment review, contact contact@warera.io and provide sufficient information to identify the relevant account and transaction. War Era may request reasonable supporting information where necessary to investigate the request.

7.6 Legal Guarantee of Conformity: In addition to the withdrawal rights and refund rules above, consumers benefit from the mandatory legal guarantee of conformity provided by French consumer law.

This means that qualifying paid digital content and digital services supplied by War Era must correspond to their contractual description and function as required by applicable law. These statutory rights apply independently of any voluntary refund, compensation or goodwill measure offered by War Era.

Depending on the circumstances, the guarantee may apply where paid digital content is not delivered, does not correspond to what was promised, cannot be used as intended, a material Supporter Plan feature does not function as required, a required update causes paid content or a service to stop conforming to the contract, or paid randomized content does not operate according to the reward pool or probabilities disclosed for that purchase.

Where the statutory conditions are met, the consumer may have the right to have the content or service brought into conformity without additional cost, unjustified delay or major inconvenience and, in the circumstances provided by law, may have rights to a price reduction or termination and reimbursement. These rights are separate from War Era's discretionary refund policy and are not excluded by an active-development, outage or limitation-of-liability provision in these Terms.

7.6.1 Statutory Notice - One-Off Digital Content: This notice applies to digital content supplied as a one-off purchase or unlock, including, where applicable, Skins, Banners, Packs and paid randomized digital content.

For this type of digital content, the legal guarantee of conformity may be invoked for conformity defects appearing within two years from the date of supply. During the first year after supply, the consumer is generally required to establish only that the conformity defect exists, rather than when it first appeared.

The following French-language notice reproduces the statutory information required for one-off digital content under Article D.211-3 of the French Consumer Code.

GARANTIE LÉGALE DE CONFORMITÉ

Le consommateur dispose d'un délai de deux ans à compter de la fourniture du contenu numérique ou du service numérique pour obtenir la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité. Durant un délai d'un an à compter de la date de fourniture, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci.

La garantie légale de conformité emporte obligation de fournir toutes les mises à jour nécessaires au maintien de la conformité du contenu numérique ou du service numérique.

La garantie légale de conformité donne au consommateur droit à la mise en conformité du contenu numérique ou du service numérique sans retard injustifié suivant sa demande, sans frais et sans inconvénient majeur pour lui.

Le consommateur peut obtenir une réduction du prix en conservant le contenu numérique ou le service numérique ou il peut mettre fin au contrat en se faisant rembourser intégralement contre renoncement au contenu numérique ou au service numérique, si:

1° Le professionnel refuse de mettre le contenu numérique ou le service numérique en conformité;
2° La mise en conformité du contenu numérique ou du service numérique est retardée de manière injustifiée;
3° La mise en conformité du contenu numérique ou du service numérique ne peut intervenir sans frais imposés au consommateur;
4° La mise en conformité du contenu numérique ou du service numérique occasionne un inconvénient majeur pour le consommateur;
5° La non-conformité du contenu numérique ou du service numérique persiste en dépit de la tentative de mise en conformité du professionnel restée infructueuse.

Le consommateur a également droit à une réduction du prix ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la mise en conformité du contenu numérique ou du service numérique au préalable.

Dans les cas où le défaut de conformité est mineur, le consommateur n'a droit à l'annulation du contrat que si le contrat ne prévoit pas le paiement d'un prix.

Toute période d'indisponibilité du contenu numérique ou du service numérique en vue de sa remise en conformité suspend la garantie qui restait à courir jusqu'à la fourniture du contenu numérique ou du service numérique de nouveau conforme.

Les droits mentionnés ci-dessus résultent de l'application des articles L. 224-25-1 à L. 224-25-31 du code de la consommation.

Le professionnel qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 242-18-1 du code de la consommation).

Le consommateur bénéficie, en outre, de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le contenu numérique ou le service numérique est conservé ou à un remboursement intégral contre renonciation au contenu numérique ou au service numérique.

7.6.2 Statutory Notice - Supporter Plan and Continuously Supplied Digital Services: The Supporter Plan is a continuously supplied digital service. A recurring paid Supporter Plan remains active until cancelled and is billed monthly; its legal guarantee of conformity therefore applies throughout the period in which the subscription is supplied. A gifted Supporter Plan is supplied for one month and does not automatically renew.

The statutory notice below reproduces the information required for continuously supplied digital services under Article D.211-4 of the French Consumer Code.

GARANTIE LÉGALE DE CONFORMITÉ

Le consommateur a droit à la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité durant toute la durée du contrat pour un abonnement Supporter Plan récurrent, ou durant un délai d'un mois pour un Supporter Plan offert en cadeau, à compter de la fourniture du service numérique. Durant la période applicable, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci.

La garantie légale de conformité emporte obligation de fournir toutes les mises à jour nécessaires au maintien de la conformité du service numérique durant toute la durée du contrat pour un abonnement Supporter Plan récurrent, ou durant un mois pour un Supporter Plan offert en cadeau.

Le consommateur peut obtenir une réduction du prix en conservant le contenu numérique ou le service numérique, ou il peut mettre fin au contrat en se faisant rembourser intégralement contre renoncement au contenu numérique ou au service numérique, si:

Dans les cas où le défaut de conformité est mineur, le consommateur n'a droit à l'annulation du contrat que si le contrat ne prévoit pas le paiement d'un prix.

Ces droits résultent de l'application des articles L. 224-25-1 à L. 224-25-31 du code de la consommation.

Le consommateur bénéficie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le contenu numérique ou le service numérique est conservé, ou à un remboursement intégral contre renonciation au contenu numérique ou au service numérique.

7.7 Exercising the Right of Withdrawal: What it applies to. Where you are a consumer, the right of withdrawal applies, under the conditions described in this Section 7, to:
(a) Purchases of Gems, in relation to unused Gems, within fourteen (14) days of the purchase, as described in Section 7.2;
(b) A paid Supporter Plan subscription, within fourteen (14) days of the date you first subscribed, as described in Section 7.4; and
(c) A Supporter Plan gift purchased with Gems, to the extent that a statutory withdrawal right applies to that gift transaction under Section 7.4.

A recipient of Supporter Plan access received as a gift does not obtain a separate right of withdrawal solely by receiving the gift, because the recipient did not make the purchase. The purchaser of the gift remains entitled to any withdrawal rights that apply to the gift transaction under applicable consumer law.

The right of withdrawal does not apply to digital content acquired with Gems once supply has begun with your express consent and acknowledgement under Section 7.3, to free trials, or to rewards obtained entirely without payment.

How to withdraw. Where your contract was concluded through an online interface and a statutory right of withdrawal applies, you may use the online withdrawal functionality made available through the Service during the applicable withdrawal period. You may also exercise your right by sending an email to contact@warera.io before the withdrawal period ends, stating clearly that you wish to withdraw. You do not need to give a reason.

Where you use the online withdrawal functionality, War Era will provide the acknowledgement required by applicable law on a durable medium.
- Subject: Withdrawal from purchase
- I wish to withdraw from the following purchase.
- Account email or username:
- Purchase: Gems, Supporter Plan subscription, or Supporter Plan gift
- Recipient username, if the purchase was a gift:
- Purchase date:
- Transaction reference, if available:
Your withdrawal is considered timely if you send it before the fourteen-day withdrawal period expires.

For purchases where Stripe acts as merchant of record, see Section 6.1.
Official model withdrawal form. The law requires us to make the following form available. Using it is optional.

This is the official statutory model form. Where the form contains alternatives marked (*), cross out the wording that does not apply to your situation.
(Veuillez compléter et renvoyer le présent formulaire uniquement si vous souhaitez vous rétracter du contrat.)

À l'attention de WAR ERA SARL, 173 rue de Courcelles, 75017 Paris, France, contact@warera.io :

Je/nous (*) vous notifie/notifions (*) par la présente ma/notre (*) rétractation du contrat portant sur la vente du bien (*)/pour la prestation de services (*) ci-dessous:

- Commandé le (*)/reçu le (*):
- Nom du (des) consommateur(s):
- Adresse du (des) consommateur(s):
- Signature du (des) consommateur(s) (uniquement en cas de notification du présent formulaire sur papier):
- Date:

(*) Rayez la mention inutile.

Acknowledgement. We will confirm receipt of your withdrawal by email without delay.

Reimbursement. We will provide the reimbursement or adjustment required by applicable law.

- For a Gem purchase, the corresponding unused Gems covered by the withdrawal will be removed and the applicable reimbursement will be processed.
- For a Supporter Plan subscription, any amount lawfully due for the part of the service already supplied before withdrawal may be deducted in accordance with Section 7.4.
- For a Supporter Plan gift, War Era may end the recipient's remaining gifted access and will provide the purchaser with the reimbursement, Gem adjustment or other remedy required by applicable law, taking into account any portion of the service already supplied where permitted by law.

Where a monetary reimbursement is due, it will be made without undue delay and no later than fourteen (14) days after we are informed of your decision, using the same means of payment as the original transaction, at no cost to you.

Legal basis. This Section applies Articles L.221-18 to L.221-28 of the French Consumer Code and Articles 9 to 16 of Directive 2011/83/EU.

8. Consumer Complaints, Refund Review and Mediation

If you disagree with a refund decision or believe War Era has incorrectly applied a consumer right, you may request an internal review by writing to contact@warera.io and providing any additional information or evidence that you want us to consider.

If you are acting as a consumer and have a dispute with War Era concerning a purchase or paid service supplied under these Terms, including a dispute concerning the Supporter Plan, Gems, paid digital content, billing, refunds or your statutory consumer rights, you may submit a written complaint to contact@warera.io.

If you wish to use consumer mediation, you must first have attempted to resolve the dispute directly with War Era by submitting a written complaint. If the dispute remains unresolved and falls within the scope of consumer mediation and the competence of our designated mediator, you may refer it free of charge to:

CM2C - Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris, France
Telephone: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

Where your disagreement concerns a moderation decision, account restriction, suspension or ban, you should first use any internal appeal procedure made available by War Era. Such a disagreement falls within consumer mediation only where it constitutes a consumer contractual dispute falling within the mediator's competence. The existence of this mediation procedure does not mean that every moderation or enforcement decision is eligible for consumer mediation.

Consumer mediation is an independent amicable dispute-resolution procedure between a consumer and a professional. It does not replace the competent courts or public authorities, and using or declining mediation does not deprive you of any right to bring a claim before a competent court in accordance with applicable law.

A mediation request may be inadmissible where, in particular, you have not first submitted a written complaint to War Era, the request is manifestly unfounded or abusive, the dispute has already been examined or is being examined by another mediator or a court, more than one year has passed since your written complaint to War Era, or the dispute falls outside the mediator's competence.

This consumer-mediation procedure does not apply to disputes between users and does not replace any right to contact a court, law-enforcement authority, data-protection authority, consumer authority, Digital Services Coordinator or other competent public authority.

9. Conduct, Content Moderation and Accountability

9.1 Fair Play: Players are expected to act in good faith and in a manner consistent with the fair and intended operation of the Service, in addition to complying with the Rules. Conduct that deliberately circumvents the purpose of a rule while technically avoiding its literal wording may be treated as a violation of that rule.

Players must not knowingly help another player break these Terms or the Rules. This includes giving another player account access, resources or information to help them evade a sanction, bypass a game system, or carry out prohibited Real Money Trading.

You are not responsible merely because you played, traded, worked or otherwise interacted with a player who is later found to have broken the Rules. Not reporting conduct you only suspected is also not a violation. War Era takes action under this paragraph where the circumstances show knowing participation in or assistance with the violation.

9.2 Community Guidelines and Content Restrictions: Users must comply with our Community Guidelines (the "Rules"), available at https://app.warera.io/rules, which form part of these Terms. The Rules govern user communications and content, including prohibited content, misuse of communication and reporting features, and other conduct affecting the War Era community.

The Rules apply to all areas of the Service where users can communicate or submit content, and to the official War Era Discord server. Violations may result in content removal, warnings, removal of public search visibility, mutes, fines, restrictions, temporary bans, permanent mutes or permanent bans, as described in the Rules and this Section.

The Rules may prohibit some content even where that content is not itself illegal. War Era distinguishes between content that it reasonably determines is illegal under applicable law and content that violates contractual Rules or applicable platform policies. Moderation may be triggered by user reports, staff review, platform notices and, for certain security, anti-abuse, spam or integrity issues, automated detection or technical signals. Where automated means materially contribute to a decision and applicable law requires disclosure, that use will be identified in the statement of reasons. Eligible appeals are reviewed by a person where our appeal process provides for human review.

The Rules may be updated from time to time, for example to address new gameplay features, abuse patterns or community issues. Updated Rules apply to conduct occurring after their publication. Where an update materially changes your rights or obligations under these Terms, War Era will give notice in accordance with Section 13.

9.3 Illegal Content Notices: Any person or entity that believes specific content available through the Service is illegal may report it electronically by writing to contact@warera.io. Logged-in users may also use the in-game report function where it is available for the relevant content.

A notice should identify the specific content and where it can be found, explain why the notifier believes it is illegal, provide the notifier's contact details except where applicable law permits or requires anonymity, and include a good-faith confirmation that the information submitted is accurate and complete. Where the notice contains electronic contact information, War Era will acknowledge receipt and inform the notifier of the decision and available redress where required by applicable law.

War Era processes illegal-content notices in a timely, diligent, non-arbitrary and objective manner. Misuse of the reporting system, including knowingly false or abusive reports, may itself violate the Rules, but this does not prevent good-faith reports or complaints.

9.4 Real Money Trading: The sale, purchase or exchange of accounts, in-game currency, in-game items, account or country boosting, or any other in-game benefit for real-world money or value outside the Service's official purchase systems is prohibited. This applies to users who offer, request, purchase, sell or facilitate such a transaction, whether or not it is completed.

Conditioning an in-game transfer, gift or benefit on an outside payment, donation, tip or other consideration is prohibited. Genuine unconditional gifts between players that are not contingent on outside consideration are not prohibited by this Section.

Where War Era determines that an account has been involved in Real Money Trading, it may reverse in-game currency or other adjustable benefits obtained through it. Where the specific benefit cannot reasonably be reversed or removed, including where it has been contributed to shared Military Unit, Party or country resources, War Era may apply an in-game fine of equivalent value where permitted by the Rules, in addition to other proportionate enforcement. Paid or non-reversible benefits remain subject to applicable consumer law and statutory rights.

9.5 Third-Party Platform Policies: Where you access War Era through a third-party distribution platform, including Google Play or the Apple App Store, you must also comply with the applicable platform terms and content policies. This also applies to future distribution platforms. War Era may take action where an applicable platform policy requires it to do so, subject to applicable law and the review rights described in these Terms.

9.6 Public API, Scraping and Non-Public Interfaces: Use of any tool, method or interface, including browser developer tools, command-line utilities or custom scripts, to access internal or non-public interfaces, or to obtain functionality or data beyond what our public API and documented endpoints are intended to provide, is prohibited unless War Era has given prior written authorisation.

Use of scripts or applications with our public, documented API is permitted only within the documentation, authentication rules, rate limits, technical restrictions and other published conditions that apply to that API. You must not circumvent rate limits, quotas, authentication, access controls or pagination safeguards, including by rotating accounts, API tokens, devices, proxies or IP addresses to avoid a limit.

The fact that information or content can be retrieved through a public API does not mean that War Era owns that content or that it is free from third-party rights or data-protection obligations. You are responsible for ensuring that your use, storage and redistribution of API data is lawful. Unless expressly permitted by our API documentation or applicable law, you must not use the API or other automated means to systematically extract, mirror, reproduce or republish substantial quantities of user-created or third-party content; build datasets for purposes inconsistent with the documented API; harvest personal data for harassment, profiling or deanonymisation; or attempt to infer or reconstruct information not intended to be exposed.

War Era may monitor request patterns and automatically flag activity consistent with prohibited access or abuse, including requests to undocumented endpoints, circumvention of access controls, non-standard request patterns associated with abuse, or request volumes inconsistent with documented service limits. A technical flag is an investigative signal and does not by itself prevent you from contesting a resulting enforcement decision.

9.7 Cooperation with Investigations: When War Era contacts you about a suspected violation, security concern or required verification and asks you to respond or open a support ticket, we may send up to three reminders, ordinarily with one to two weeks between reminders. Each request will explain the matter and the period in which we need a reply.

This general timetable does not apply where another part of these Terms provides a more specific timetable, including the phone-verification process below, or where an urgent security, legal or safety issue requires faster action.

If no reply is received, War Era may decide the underlying matter on the information reasonably available. The decision concerns the suspected conduct or unresolved risk, not the mere fact that you failed to reply. If you respond after a decision, you may ask us to reconsider it. While a serious investigation is ongoing, War Era may impose a temporary protective restriction; that restriction does not itself constitute a final finding of wrongdoing.

9.8 Phone Verification Requests: War Era may request phone verification where reasonably necessary to resolve a suspected connection between accounts, investigate activity consistent with automated or unusual use, confirm Family Group eligibility, or address another material account-integrity concern.

After a request is made, you may continue to use your account normally for 48 hours. If verification is not completed within that period, the account is automatically restricted, including purchases and donations.

If verification is still not completed five days after the request, the account is automatically suspended and access may remain disabled until the verification requirement is resolved. This suspension is a protective account-integrity measure and does not by itself constitute a final finding that you committed a violation or a permanent termination of your account.

If you cannot complete phone verification, for example because your device is lost or broken, contact us through our official support channels. Where we can confirm your identity and account ownership through an accepted alternative process, including through the official Discord server where appropriate, we may cancel the verification request, extend the deadline where appropriate, or complete verification through that alternative process.

If an automatic restriction or suspension has already been applied, you may request review by a member of the moderation team through our official support channels and provide any context or evidence you want us to consider.

Where you complete the requested verification, or confirm your identity and account ownership through an accepted alternative process, the restriction or suspension will be lifted unless a separate violation or other lawful basis for restricting access has been established.

Permanent termination based on an underlying violation or unresolved serious account-integrity concern is subject to the applicable review and enforcement provisions of these Terms and is not imposed solely because the automated verification deadline expired.

Where our phone-verification provider cannot reliably verify numbers from your country, War Era will not rely on phone verification for that purpose and will use an alternative process instead.

9.9 Detection and Appeal of Account Sharing: The Rules prohibit using another person's account and prohibit device sharing between accounts. Approved Family Groups may permit IP sharing but do not permit device sharing. War Era uses a combination of automated and manual signals to detect potential violations.

Signals have different evidentiary weight. Shared networks, privacy features, carrier infrastructure and similar circumstances can have innocent explanations and are not treated the same as stronger combinations of technical and behavioural indicators. War Era does not publish the precise signals or thresholds used where doing so would materially weaken its ability to detect circumvention.

Any account restriction based on these systems can be challenged through the appeal channels described below. The user may provide relevant context or evidence, and the appeal is reviewed in light of the evidence available.

9.10 Ban Evasion and New Accounts: Creating or using another account to evade an active sanction, continue the conduct that caused a prior sanction, abuse the Service, or harass a player or staff member is a separate violation. Where repeated serious violations show that account-level enforcement is insufficient, War Era may terminate access beyond the individual account and decline continued use of additional accounts reasonably associated with the same person, subject to applicable law and proportionate review. Any active Supporter Plan subscription will be cancelled if access is terminated, without prejudice to mandatory statutory rights.

9.11 Enforcement, Reasons, Appeals and Staff Protection: Enforcement is generally directed at the account and the relevant conduct. Where War Era restricts content, payments, Service access or an account because user-provided information is considered illegal or incompatible with these Terms or the Rules, War Era will provide a clear and specific statement of reasons where required by applicable law. Depending on the case and legal requirements, this will include, as applicable and where required by law, the affected content or restriction, its duration and scope, the relevant facts or circumstances, the legal or contractual ground, any material use of automated means, and the available means of redress.

Users may appeal eligible moderation and account decisions through our official support channels as described in the Rules. Appeals are considered on the available evidence and any additional information provided. Our internal appeal process does not exclude statutory judicial or other redress rights.

Because War Era is community-driven and players may hold staff roles, targeted harassment of a staff member arising from performance of that role is prohibited in the same way as harassment of other users and may be considered when assessing severity. This does not place staff above criticism or prevent good-faith complaints.

If you believe a staff member acted unfairly, made an incorrect decision or abused their role, you may submit a staff complaint through our official support channels. War Era aims for such complaints to be reviewed independently of the original matter and without involvement of the reported staff member where reasonably practicable.

9.12 Serious Conduct and Infrastructure Abuse: Unauthorised access to, interference with, or disruption of War Era infrastructure is serious conduct. This includes, without limitation:

- Attempting to degrade, disable or materially impair the availability, integrity or performance of the Service;
- Generating, coordinating, facilitating or causing traffic, requests, queries or workloads that impose, or are reasonably likely to impose, an unreasonable or disproportionately large load on our systems, APIs, databases, networks or infrastructure;
- Denial-of-service or distributed-denial-of-service activity, request flooding, amplification activity or deliberate API overload;
- Circumventing rate limits, throttling, quotas, capacity protections or other technical safeguards;
- Unauthorised access to backend systems, administrative tools or data not intended for public access;
- Introduction of malicious code; or
- Circumvention of security measures except within the good-faith vulnerability-reporting framework in Section 10.

A breach does not require proof that your purpose was specifically to harm War Era. Intent, scale, persistence, actual impact, attempted advantage and cooperation with mitigation may nevertheless be considered when determining severity and the appropriate response.

Where content or conduct is sufficiently severe that graduated enforcement would not adequately address the risk, War Era may take immediate proportionate action, including suspension or termination, subject to mandatory law. Where War Era becomes aware of information that applicable law requires it to report to competent authorities, including qualifying suspicions of serious criminal offences involving a threat to life or safety, War Era will make the required report.

9.13 Disputes and Legal Proceedings Between Users: Disputes between users, including civil, criminal, administrative or other legal proceedings between them, are generally matters between the persons concerned. Unless War Era is itself a party to the dispute or is required to act by applicable law or by a competent authority, War Era does not determine the parties' legal rights or liabilities and does not act as an arbitrator between them.

The existence of a legal complaint, police report, claim, lawsuit or other proceeding does not by itself establish that either user violated these Terms or the Rules. War Era may continue to investigate and address conduct occurring within the Service under these Terms and the Rules independently of any external legal proceedings.

If a dispute concerns conduct occurring through the Service, either party may provide relevant information to War Era through official support channels. War Era may take proportionate measures where the information available establishes a violation of the Rules, regardless of whether separate legal proceedings are pending.

War Era does not disclose another user's personal data or non-public account information solely because another user requests it or states that it is required for a legal dispute. Requests for such information must have an appropriate legal basis and, where required, be made through the applicable legal or judicial process.

Where War Era receives a valid request, order or other legally binding measure from a competent judicial, administrative or law-enforcement authority, it will respond in accordance with applicable law. This may include preserving or providing information already within War Era's possession or control, restricting or removing content, or taking another action required by the authority.

Where reasonably necessary for the establishment, exercise or defence of legal claims, or where required by law or a competent authority, War Era may preserve relevant account, moderation, communication, technical or other records notwithstanding an otherwise applicable deletion or retention period, in accordance with the Privacy Policy and applicable data-protection law.

Where permitted by law, War Era will inform an affected user of a legally binding request or order concerning their account or content when required to do so. Notification may be delayed or withheld where disclosure is prohibited by law or by the requesting authority, or where notification could prejudice an investigation or legal proceeding.

9.14 Feedback: If you believe a Rule is unclear, unfair or could be improved, you may raise that through our official support channels. War Era considers community feedback when reviewing the Rules but is not required to adopt any particular suggestion.

10. Security Research and Vulnerability Reporting

Reporting: If you discover a security vulnerability through ordinary use or testing permitted under this Section, report it to contact@warera.io before exploiting it or investigating it beyond what is reasonably necessary to identify and describe the issue. Include enough detail for War Era to reproduce it. War Era will acknowledge your report and keep you informed of its assessment where reasonably practicable.

What you must not do: Do not exploit the vulnerability, use it to obtain any advantage in the game, access or alter data belonging to other users, establish persistence, expand access beyond what is reasonably necessary to identify the issue, degrade the Service for others, or use the issue to develop or stage an attack against production systems.

Do not publicly disclose exploit details before ninety (90) days have passed since your report or before War Era confirms that the issue has been resolved, whichever occurs earlier, unless a different timeline is agreed in writing. If War Era has not responded within thirty (30) days despite reasonable attempts to follow up, this does not by itself end the protection described in this Section, provided you continue to act in good faith and do not disclose exploit details that could put other players at risk.

Where a vulnerability is being actively exploited by others and poses an immediate risk to players, you may disclose the minimum information reasonably necessary to protect them without losing the good-faith protection described below.

Nothing in this Section prevents you from reporting a vulnerability, security incident, suspected unlawful conduct, or other relevant information to a competent court, regulator, law-enforcement authority or professional legal adviser, or from making a disclosure that is protected or required by applicable law. Where possible and lawful, disclosures should avoid unnecessary publication of technical details that could place the Service or its users at risk.

Testing environment: You may test War Era's dedicated development environments at dev.warera.io, apidev.warera.io, and other resources expressly identified by War Era as development or testing environments, without seeking prior authorisation under this Section, provided you do not attempt to access, extract or use data other than your own test-account data and do not use the environment to develop or stage an attack against production systems.

If testing in a development environment reveals real player data or other information that should not be present, stop and report it as a vulnerability rather than investigating it further.

Authorised production testing: Testing production systems, including app.warera.io, api*.warera.io and related production resources, for vulnerabilities without prior written authorisation is not permitted. This includes automated scanning and penetration-testing tools directed at production systems. If you wish to conduct production security testing, contact War Era in advance so that scope and method can be agreed. Unauthorised access to or interference with systems may also constitute an offence under applicable law, including Articles 323-1 et seq. of the French Penal Code.

Good-faith protection: Where you report a vulnerability in good faith, before exploiting it for benefit, without accessing other users' data, within an authorised or clearly permitted scope, and you cooperate with War Era's investigation, War Era will not take account sanctions or legal action merely because you discovered and responsibly reported the vulnerability.

Limits of that protection: The protection does not apply where the vulnerability has already been exploited for any benefit, other users' data has been accessed, the report is made only after enforcement action has been taken, or the conduct separately violates these Terms or the Rules.

Recognition: War Era does not operate a funded bug-bounty programme. Valid reports may be recognised with an in-game badge or a discretionary reward, without any guaranteed amount or entitlement.

11. Termination of Use

War Era may suspend or terminate access where you materially breach these Terms or the Rules, or where conduct materially and adversely affects the security, integrity or availability of the Service or the safety or experience of other users, even if the conduct is not separately enumerated. War Era applies this power subject to applicable law and the moderation and review provisions above.

If access is terminated for breach, an active Supporter Plan subscription will be cancelled. Any statement that no refund is due is subject to statutory withdrawal, conformity and other mandatory consumer rights.

Unspent Gems remain associated with the account but are not redeemable for cash except where applicable law requires a remedy.

You may terminate your account at any time. Account deletion, the grace period, pseudonymisation or anonymisation measures, retention of transaction and security records, and applicable data-protection rights are described in the Privacy Policy.

12. Service Development, Availability, Disclaimers and Liability

12.1 Active Development and Changes to the Service: War Era is under active development. Features, game balance, systems and content may be added, updated, rebalanced, replaced or removed for valid reasons including security, legal compliance, maintenance, bug fixes, technical compatibility, abuse prevention, game balance and continued development of the Service.

War Era does not promise that every specific feature, mechanic, item or balance state will remain unchanged indefinitely. Permanent digital unlocks remain subject to Section 5.3. Where a change to paid digital content or a continuously supplied digital service is subject to statutory requirements concerning advance notice, a durable medium, continued conformity, refusal of an update, price reduction, termination or another remedy, those statutory requirements take precedence over this general development clause.

12.2 Availability and Data Preservation: Unless War Era expressly states otherwise for a particular paid offering, the Service does not include a contractual minimum uptime or service-level guarantee. Maintenance, incidents, security measures, network failures, updates and technical problems can cause interruptions or degraded performance. War Era aims to restore availability and resolve material errors as quickly as reasonably practicable and takes reasonable technical and organisational steps to minimise disruption and data loss.

War Era cannot guarantee that gameplay data or progress will never be affected by a technical incident, rollback, corruption, enforcement action or lawful Service change. This does not exclude obligations to provide conforming paid digital content and services, required updates, statutory remedies, or any consumer or data-protection obligation that cannot lawfully be excluded.

12.3 Third-Party Services and Events Outside Our Reasonable Control: Certain features depend on third-party providers, including payment, identity, communication, content-delivery, hosting and infrastructure services. To the extent permitted by applicable law, War Era is not responsible for delay or interruption solely caused by a third-party failure or other event outside its reasonable control where War Era has taken reasonable steps appropriate to its role to select providers, maintain the Service and mitigate the impact. This does not remove any statutory remedy or responsibility that applicable law places on War Era regardless of the involvement of a third party.

12.4 General Disclaimer and Limitation: Subject to mandatory law, the Service is provided on an "as is" and "as available" basis without additional contractual warranties beyond those expressly stated in these Terms. To the fullest extent permitted by law, War Era is not liable for indirect, incidental or punitive losses that are not recoverable under applicable law. Nothing in these Terms excludes or limits liability, statutory guarantees or consumer rights to the extent that they cannot lawfully be excluded or limited.

13. Amendments, Service Updates, Geographic Availability and Corporate Changes

War Era may amend these Terms for valid reasons, including changes in law or regulatory guidance, security needs, technical changes, new or discontinued functionality, payment or platform requirements, clarification of existing provisions, changes to business operations, or development of the Service.

War Era will notify users of material changes through the Service, by email or another durable medium where required, ordinarily at least 30 days before the change takes effect. A shorter period may be used where necessary to respond to an urgent legal, security or abuse-prevention issue, provided any notice required by applicable law is given as soon as reasonably practicable.

Continued use after an amendment takes effect constitutes acceptance only to the extent that this method of acceptance is valid under applicable law. Where a change requires express consent, or where the law gives you a right to reject a modification, maintain a compliant version, obtain a price reduction or terminate the affected paid digital service, War Era will provide the applicable choice or remedy.

Availability of particular features, purchases, payment methods or content may vary by jurisdiction where required by applicable law, regulatory requirements, platform rules or payment-provider rules. Nothing in this provision limits mandatory consumer rights.

If all or part of War Era's business is sold, merged, reorganised or transferred, War Era may transfer these Terms and the operation of the Service as part of that transaction, provided the transfer does not reduce rights that you have under these Terms or applicable mandatory law. Personal data associated with such a transaction is handled as described in the Privacy Policy.

14. Governing Law and Court Proceedings

These Terms are governed by the laws of France. If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections that apply to you under the law that would otherwise govern your consumer relationship.

Nothing in these Terms requires a consumer to submit a dispute to binding arbitration. Subject to any mandatory jurisdiction rules that protect consumers, disputes may be brought before the courts that have jurisdiction under applicable law. The consumer-mediation procedure described in Section 8 remains available for eligible consumer disputes and does not prevent recourse to a competent court.

15. Contact Information and Trader Identification

Legal name: WAR ERA
Legal form: Société à responsabilité limitée (SARL)
Registered office: 173 rue de Courcelles, 75017 Paris, France
Registration: R.C.S. Paris 104 107 255
Email: contact@warera.io

Points of contact. contact@warera.io is our single point of contact for users under Article 12 of Regulation (EU) 2022/2065 (Digital Services Act), and for Member State authorities, the European Commission and the European Board for Digital Services under Article 11 of that Regulation. Communications with this point of contact may be made in French or English.

Further legal information, including the publication director and our hosting provider, is available in our Legal Notice.

In accordance with Directive 2000/31/EC (E-Commerce Directive) and Directive 2011/83/EU (Consumer Rights Directive), the above information is provided to allow identification of the service provider.

For any questions or concerns regarding these Terms, please contact us at the email address above.